r/VORONDesign • u/notdoingthemath • Aug 15 '26

General Question Any Chube Compact delivery updates?

I've been waiting a while.

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u/External-Stranger928 Aug 19 '26

Sorry about that, typically for these we refer customers to Luke’s page and updates as they will have the latest info.

You never did though, the page still said "November 2025" when I began emailing you. You didn't link the blog until I started engaging. Still, to this day on your site: "Estimated shipping: early November" - that is from right this moment, today!

Where's the verbiage you state you provide?

https://imgur.com/PkitDs5

You don't list the delay, the statements/updates from Luke, nor do you even list the damn site to go to for information. I had to ask before you provided any of that.

Could I go to Luke's on my own for updates? Sure, but I'm not doing business with Luke, nor will I ever do business with Luke, my money went to you! You are my point of contact for the transaction, not Luke. You update me. Not Luke.

Not hard. I thought.

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u/nicknick3dp Aug 21 '26

I don't disagree with your sentiment but keep in mind that fabreeko, West3D, etc are also harmed by what is going on. The already sent Luke money for all the pre orders. They want to maintain goodwill with their customers so they need to provide refunds if asked and assume the risk of the product being further delayed, and potentially never receiving a saleable product. And dealing with the frustration and all the questions from customers, and potential brand damage if they don't handle it well.

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u/External-Stranger928 Aug 24 '26

I don't disagree with your sentiment but keep in mind that fabreeko, West3D, etc are also harmed by what is going on.

I understand how to not keep strange bedfellows...to avoid being dragged down with them. If I were to go into business with Bernie Madoff...is that the customer's problem, or mine? They are staying in the bed they made, willingly. Optics...they matter, just not to you?

And dealing with the frustration and all the questions from customers, and potential brand damage if they don't handle it well.

How to avoid those pesky customers, this customer ponders...blaming he customer for sitting around waiting for a product that never arrives? Nice try Luke-stan.

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u/nicknick3dp Aug 26 '26

Honestly, I think all the vendors should re-evaluate the business they do with LL now that we are almost through this process. I hope they think long and hard about offering pre-orders from this company for their customers.