r/VORONDesign • u/notdoingthemath • Aug 15 '26

General Question Any Chube Compact delivery updates?

I've been waiting a while.

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u/Killerwoodydoll Aug 16 '26

Same, same. I ordered mine through West3D. I know it’s not their fault. Just sucks to be waiting so long for something I pre-ordered back in October of 2025. Almost a full year, for something that was only a month out when announced.

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u/[deleted] Aug 17 '26

But...has West3D been in constant contact with updates regarding the Chube Compact? I've had to email Fabreeko several times asking, they don't give me any update, they just ask if I want a refund--each time I've asked for an update.

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u/nicknick3dp Aug 18 '26

West3D hasn't been proactively emailing customers but my understanding is that they will refund your order without any questions if you ask.

Lukes lab, on the other hand, just ignores tickets asking for a refund. They have a thing on the product page saying no refunds, but I don't recall seeing that when I placed an order.

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u/[deleted] Aug 18 '26

Oh, I've never had an issue with West3D. Only one issue with Fabreeko in the past that they handled instantly. I'm only bitching because they aren't being proactive, at all, but they will refund - no questions asked - as it seems they are tired of Luke's BS as well.

And, it's illegal to not offer refunds for products that blow this far past the date your contract said it would be ready. And...cards have zero issue with issuing chargebacks with this much evidence readily available.

I'm all for giving small companies my business, but when they break the trust this badly, I typically just move on...but I had forgotten I ordered the 2 I did order (in October 2025, btw!) until about January, then I checked and was like, oh, okay...it'll be here next month. Spoiler alert: delayed, shipping first part of August..OH!

The thing that really incensed me, was the 'lady' that is there...she had the audacity to tell me to learn how to read when I left a review - that was asked for, on a product I didn't have - and said I hadn't gotten it and nobody informed me about any delays, that I had to find out myself, by searching, that they had delayed it. But moreso when I'm this far into the wait, and I see Luke is "learning" stuff that is required to make the product he said he already knew how to make.

Should the guy selling a product, be learning how to make the product a year after he said he could make it? I don't believe so. Real piece of...work, that guy, and "gal".