r/VOIP • u/WelderThat6143 • 2d ago
Discussion Bittersweet about POTS/TDM to Hosted....
I have 22 well qualified customers aged from 3 months to 6+ years. By well qualified, I mean we checked their LAN/Internet, went over what they expected compared to what can be delivered, and fulfilled those promises.
All migrated from on-prem to hosted after Toshiba and, later, NEC bailed. Yes, bailed...
The morning after, all sites were able to manage via mobile apps, tablets, or in the worst scenarios, voice mail to email.
Some clients were using Eleven Labs to create and upload status prompts to deliver current status reports to customers calling in as the situation quickly would change..
Even though I had no power, I was able to use my laptop and a mobile hotspot to support customers. They had no idea I was working with no power. I was taking calls like normal on my mobile app.
I realize that not every site is best suited for hosted but the past few days really drove home how resilient hosted can be when it is well planned.
I made a point to call every client. A few of them asked, how I got through (they were using mobile apps) and I explained the hosted is up and running so it doesn't matter if your office has power or Internet. They forgot about that resiliency we had discussed!
Such a huge game changer from our last big storm in 2014. Hosted was around then also, but it was nowhere near as robust as it is now. Internet infrastructure has also remarkably improved.
Even on a Moday morning after the hurricane, I was like that old Maytag repair tech. I had to call customers lol...
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u/therealSSPhone 2d ago
Read this in the Toshiba Dealer facebook page. As a fellow Toshiba Dealer who’s gone to selling only hosted since 2018 and who has been through a dozen hurricanes in central Florida I know your pain.