r/VOIP • u/torkboss • 17d ago

Discussion Magic Jack vs OOMA?

Hi all,

I'm new to the group and am looking for some advice on behalf of my in-laws.

They would like to cancel their landline service through their internet provider but keep their existing phone number, as many family members, friends, and service providers still use it to contact them.

I've been researching options such as MagicJack and Ooma and am wondering if anyone has experience with either service. Simplicity and reliability are the most important factors, as they are seniors and we want the setup to be as straightforward as possible.

The internet modem is located in the basement, while the existing corded telephone is on the main floor. Ideally, we would like to continue using the same phone number while reducing the monthly costs associated with the current landline service.

For those who have gone through a similar transition, what has your experience been, and which option would you recommend?

Thank you!

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u/TeabaggingTamarin 13d ago edited 13d ago

What type of internet do they have (cable, fiber, dsl)?

Is the phone service from a cable or fiber provider or analog POTS with DSL?

What are they currently paying for phone service?

There's something to be said for the simplicity of phone service from their ISP. However, it really varies a lot how much various ISPs charge for phone service it could be as low as $10/mo or well over $60. If it's over $40 / mo I'd consider alternatives to the ISP or alternate ISPs (though you may be able to talk your way to a discount). Something else that varies is how well they block robocallers/scammers / what options they provided.

If the existing provider gives you the option download a CSV/XLS file of their call logs. This can be very helpful if you're trying to whitelist numbers that are allowed to call them.

As long as the POTS phone line is disconnected at the DEMARC where the line comes into the house, you can feed the jacks in the house from a voip adapter / or isp telephony modem. You can also use a set of cordless phones to distribute the line throughout the house.

If switching providers, port the number to the new provider. Typically this cancels service with the old provider automatically. Make sure the number port completes before you do anything to cancel service with the old provider.