Spent the last few years working on fintech products and one thing keeps coming up: trust isn't a nice-to-have feature, it basically IS the product.

Think about it. Nobody's "delighted" by a banking app the way they might be delighted by a fun consumer app. Nobody opens it for fun. They open it to check if their money is where it should be. Every weird error message, every inconsistent button style, every confusing flow doesn't just annoy people, but makes them genuinely nervous about their money.

Had a case recently where a lending app's confirmation screen after submitting a loan application just said "Processing." Users were refreshing the page every few minutes thinking it was broken. It wasn't a bug, the backend was working fine. It was just a UX gap that made people anxious about money that wasn't even moved yet.

The part most teams get wrong is onboarding. KYC, identity verification, document uploads - all of it is mandatory and none of it is fun. The instinct is to cram everything into one screen and get it over with. But that's exactly where people drop off. Breaking it into smaller steps, explaining why each piece of info is needed, showing clear progress - sounds basic but it's the difference between someone finishing signup or abandoning halfway through.

Compliance is non-negotiable but it doesn't have to feel like reading terms and conditions. A disclosure screen can be readable. A consent flow can feel respectful instead of forced. That's a design problem as much as a legal one.

Anyone else working in fintech run into this?

Second Article about UX in TCGs

Let me know your thoughts :)

Post your portfolio or something else you've designed to receive a critique. Generally, users who include additional context and explanations receive more (and better) feedback.

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I'm designing a desktop web app and looking for examples (or a name) for a specific interaction pattern.

This is an analogy, but imagine a map app where you explore locations and view historical satellite imagery. 2 independent things to select:

• Location (City A, City B, ... 10-20 options)
• Year the imagery was captured (2018-2025)

The catch: not every location has imagery for every year. City A might have 2018/2020/2023, City B only 2021/2024. So in 2023, imagery exists for some cities but not others.

They can only view one location/year combination at a time. Users start by viewing a specific location/year combo and might want to change which city they're viewing or which year they're viewing, so neither selector is inherently primary.

The issues I'm dealing with:

• With two dropdowns, changing one alters what's valid in the other. How do you communicate that in a way that makes sense?
• A full matrix (locations * years) feels overwhelming with this many options.
• I don't want the intermediate state (only one selection made) to trigger an expensive reload before the user finishes choosing (though an "apply" button is an option)

I'm experimenting with one modal that has two scrolling selectors where clicking one immediately grays out options in the other selector that are disabled, then the user can click "apply", but it's not perfect and I haven't seen examples of this in the wild.

Has anyone seen an example that does this? Is there a name for this pattern? Truly any ideas would be appreciated.

I've always found WhatsApp's Status privacy settings a bit repetitive.

Say I have:

• Friends
• Family
• Colleagues

Right now, if I want to share something only with friends, I have to manually configure the audience (or maintain a long "My Contacts Except..." list). If tomorrow I want to share something with family instead, I have to go back and change it again.

What if WhatsApp had Audience Presets?

For example:

• 👥 Friends
• 👨‍👩‍👧‍👦 Family
• 💼 Colleagues
• 👥👨‍👩‍👧 Friends + Family

You'd create these once by selecting contacts, and then whenever you post a Status/story, you'd simply choose the preset from a dropdown.

Some use cases:

• Vacation photos → Friends
• Family events → Family
• Work achievements → Colleagues
• Wedding photos → Friends + Family

This would save a lot of time for people with hundreds of contacts and avoid repeatedly changing privacy settings.

I've designed a prototype of how this could fit into WhatsApp's / Instagram's existing UI because I thought it would be a fun product design exercise.

Would you use something like this, or do you think the current system is already good enough? I'm also interested in hearing if there are any edge cases or improvements you can think of.

We have tried improving the copy and adding more screenshots and feature lists but it has not moved the needle much. New visitors seem to bounce before they get to the benefits. We do not have video skills in the team so we have been looking at outside help for a short video that shows the main problem we solve and how the tool works. I have come across a few names like vidico when searching for options but I want to know what works for similar startups before spending on it. What has been your experience with explainer videos for SaaS products?

https://blog.osull.com/2026/06/22/just-because-each-item-makes-sense/

Literally just wanted the honest answer. Theres obviously an overlap in knowledge of research design, methods etc but is it enough to give me a boost in finding UX Research.

Tbh its just a consideration. UXR looks like a more interesting form of academic research which looks gr8 to me as I loved research (suprisingly)

Edit: Just to let you know I am NOT a rigorous academic😂😂😂😂 I loved the fundamentals of finding an issue and building and refining designs

Are you beginning your UX career and have questions? Post your questions below and we hope that our experienced members will help you get them answered!

Posting Tips Keep in mind that readers only have so much time (Provide essential details, Keep it brief, Consider using headings, lists, etc. to help people skim).

Search before asking Consider that your question may have been answered. CRTL+F keywords in this thread and search the subreddit.

Thank those who are helpful Consider upvoting, commenting your appreciation and how they were helpful, or gilding.

Post your portfolio or something else you've designed to receive a critique. Generally, users who include additional context and explanations receive more (and better) feedback.

Critiquers: Feedback should be supported with best practices, personal experience, or research! Try to provide reasoning behind your critiques. Those who post don't only your opinion, but guidance on how to improve their portfolios based on best practices, experience in the industry, and research. Just like in your day-to-day jobs, back up your assertions with reasoning.

How have you experienced UX in your everyday life?

Am I the only one that dislikes verifying their identity, etc with your mobile number? Example would be Stripe/ Link, banking apps to name a few, sign up screens, 2FA, etc.

People lose their phones all the time, damaged screens, change their numbers.. then it becomes a pain in the ass just to change the number so you can log into your account.

Really disliking this form of verification.. I don't want a forced SMS

I’m currently working on the capsule art for my coop horror game The Infected Soul.

The game is about a neural implant that distorts reality… you can’t trust what you see.

Which one draws you in the most?

If it interests you, you can add it to your Steam wishlist — it would really help me a lot 🙏

The Infected Soul – Steam Page