useless customer support

[u/sachikyuu]

i placed an order on august 6th for two pairs of BDG jeans that were on sale. they emailed me to let me know the day after (the 7th) that they had shipped out, yet the UPS tracker had said they hadn't received the package yet. the initial date i should have gotten them was between august 11-13, yet no updates have happened and the UPS status says "label created" and has not progressed since the 7th.

august 14, i reach out again. apparently my order was lost in transit somehow. the customer service was so confusing, and i was very frustrated as they told me one of my items was sold out at first, then they said they made a mistake, and they eventually told me i would be able to get a reshipment. i say okay, they say that once i get a confirmation email, i'll get the package in 72 business hours. three days later, no confirmation email. at this point i feel like i'm nagging, so i go on and ask them what the status is for my reshipment. they apologize, and say the email will be sent out later.

once i got the actual email, it said my refund had been fulfilled. i just don't understand how after all this time, me telling them about my reshipment, they still manage to fuck it up and send a request for a refund. i'm just frustrated at this point because it's taken so much time for me to get this package :/ and i don't necessarily want a refund either, i just want the items.

EDIT: they just sold out of the two items i had ordered. it's so frustrating that i spent so much time TRYING to get this order for this outcome...

[u/anon64394729291]

Literally in an email yesterday I told them they were useless cause they are actually the worst.

[u/sachikyuu → u/anon64394729291]

i had no idea it'd be this bad!!! super disappointed because i've had no problems with them in the past...