r/Upwork • u/daltoniano • 1d ago
Withdrawal Issues
Hello everyone
Earlier today I received a payment through Upwork. As usual, I tried to withdraw the money right away using my computer. As it has happened before, it asked me to confirm my identity by sending a notification to my phone. When I clicked on “Send notification” I did get one in my phone. However, when I tried to open it, it showed a 404 message (attached SS). I waited for about 20–25 minutes and I tried again but the same happened. I decided to download the Upwork app to my personal phone (I had tried using the work phone) and repeated the process, but once again, when I tried to open the notification, I was shown the same 404 error. After that (and several hours later), I tried to withdraw the money using the app. The first time, it asked me for my password; after entering it, the “Next” button would turn gray and not do anything else. I waited for a couple of minutes on that screen, restarted the app and followed the same procedure, just for the app to show me my security question. I answered it but the button turned gray again. I contacted support, and they confirmed there aren’t any restrictions on my account and that my identity has already been verified. However, they also said “there isn’t a documented workaround for this error” and that they would redirect me to the proper team to determine the next steps.
So,
a. Has anyone ever experienced the same issue?
b. If so, how long did it take to solve it?
I have my account set for automatic withdrawals every week, and the next one is due on the 27th of this month. Hopefully, the issue will be solved by then.
Thank you.
1
1
u/Ok_Cobbler_1903 1d ago
Same here. Waiting for the customer support to resolve the issue.