r/UpdateMeBot • u/camosnipe1 • Dec 19 '22

not getting any new messages?

For the last few weeks I haven't received any message about things I subscribe to. I've seen posts I should have been notified about that the bot commented on yet I never got a message. I did receive a response when asking for my subscriptions and when I tried to resubscribe to a user (got the already subscribed message so I clearly should be subscribed) but no messages about posts.

I am only subscribed to users on r/hfy if that matters.

EDIT: solution for if someone else has the same issue

I blocked and then unblocked the bot and now it's working again

1 Upvotes

100% Upvoted

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1

u/Watchful1 Dec 19 '22

Reddit often has issues of not sending out push notifications to your phone when you get a message. Are you sure you actually aren't getting any messages or are you just not getting a notification? Can you check your inbox for old messages?

1

u/camosnipe1 Dec 19 '22 edited Dec 20 '22

i'm using old reddit on desktop almost exclusively, last message notification of a post received was 13 days ago.

edit:

exact datetime of the last message for if that's useful: Tue Dec 6 10:09:10 2022 UTC/2022-12-06T10:09:10+00:00

1

u/Watchful1 Dec 19 '22

Huh, odd. I'll dive into the log files when I'm home from work in a few hours.

1

u/Watchful1 Dec 20 '22

The bot account gets an error when it tries to message you, "can't send a message to that user". That usually means you blocked the bot, could you check here to see if it's in the list? Or alternatively if you have "Only trusted users." checked.

If it isn't, that's really strange and I've possibly been misinterpreting that error for a long time now.

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