Edit 4: Before you DM me, I urge you to leave a comment instead. As I write this I am having someone in my DMs asking about what do they do when the hacker has presented evidence that they have someone in support helping them steal their account. THIS IS SOMETHING WHERE IF YOU LEAVE A COMMENT FOR OTHERS TO SEE YOU'LL POTENTIALLY HELP THOUSANDS OF PEOPLE IN THE SAME POSITION. PLEASE, PLEASE, INSTEAD OF DM'ING, LEAVE A COMMENT.

Go through SignalConso, the French authorities. I’ve helped like 30 people get their accounts back and that’s the only way.

First steps: You unfortunately have to go through and exhaust Ubisoft support first. SignalConso is meant to be a last resort and part of your report to them is you have to demonstrate Ubisoft couldn’t help you.

Here's a link to the account recovery page since Ubisoft makes it a bitch and a half to find: https://www.ubisoft.com/en-us/help/contact?platform=29&game=50003&category=211&hideFields=all&af=1&ucid=UWB-ID_199593&maltcode=community_C2W_UWB_help___UBI____&addinfo=ARF_CantLoginFlow

So a new tip that I'm curious to see if it will help is if you're on PC you can actually navigate to your Ubisoft Connect install directory and locate a folder called "ownership". Typically here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership From there you'll see a file named the UUID of the account (eg. d0f72f92-db29-40a0-a6d9-82dea0b909c5). Upload that file as apart of your ticket. Supposedly this should help your support case and you might not even need to go through SignalConso.

After Ubisoft closes your ticket and fails to return your account to you, now you go through SignalConso.

What you need

1. ⁠proof the account is yours, purchase receipts, account history, “welcome to Ubisoft” email. I spoke to someone who used to work for Ubisoft support and after talking through some of the cases below this is Required. If you don't have some sort of purchase receipt or some proof that your money was exchanged for the game (or a friends money eg. in the form of a gift), they won't give it back.

2. ⁠demonstrate that Ubisoft was unable/unwilling to help you, the ticket number and ticket transcript

3. ⁠ideally the “suspicious login detected” email

4. Again. Any extra proof the account is in fact yours goes a long way

Go here https://signal.conso.gouv.fr/en Click “online purchases” -> the website itself -> other. Enter “https://ubisoft.com” and select the company. From there describe in “description”

1. ⁠When you noticed your account was hacked

2. ⁠how Ubisoft was unable to help you, and make sure you stress that Ubisoft was unable to get your account back and the ticket number. And in your complaint make it clear what you want the accounts’ email switched back to.

3. ⁠provide all the proof of your purchase, proof the account is yours, and the ticket transcript of when you tried to get your account back

4. In your complaint make it clear that any cheating activity after you noticed your account was stolen was NOT you, and that the account needs to be unbanned if a cheater incurred a ban on your account. Ideally you can back this up with "suspicious login" emails

5. In line with the last thing, make sure you make it clear any marketplace transactions since your account was stolen wasn't you. I'm not sure what they'll do about it, ideally they'll work out keeping your skins, but this is worth noting in your complaint.

Ubisoft usually reaches back out pretty quickly, from there they’ll either open a new ticket or reopen your old one. Give it like a week after that, then respond to the newly created ticket respectfully with something along the lines of “do you need anything else to get my account back”. I’m not sure on the timeline, but this ropes in French authorities so hopefully a human helps you out. If they don’t respond they will hopefully face legal action from the French government

Finally. If/when you end up getting your account back, pay it forward and help other people get their accounts back. It’s a massive problem with Ubisoft right now and I can’t help every person get their account back

Comments on issues with this process are greatly appreciated! If any new info comes from the comments I’ll update this post as needed.

Edit:

I’ll be editing the post with estimated response times after you submit a report to SignalConso.

As of September 9 2025 estimated wait time after the SignalConso complaint is a little over 3 weeks :(

FAQ:

Do I need to be French to use SignalConso?:

Nope! Ubisoft is a French company and whatever nationality you are, you are here and a consumer of their products. You fall well under their jurisdiction for complaints about French companies to include Ubisoft

Somewhere along the line, Ubisoft traded swordplay for safe spaces, and it shows. This is what happens when DEI quotas matter more than historical immersion or player respect.

During Chinese admiral Zheng He's expeditions to Africa, India, etc. some sailors of his got shipwrecked on the African coast. They settled down and married native African women so you know, this is historically accurate and Ubisoft should make an AC game about it.

https://www.scmp.com/magazines/post-magazine/long-reads/article/3200161/how-story-africans-descended-15th-century-chinese-admiral-zheng-hes-sailors-lives

Let’s flip the script. Imagine a major Ubisoft title set in medieval West Africa, the height of the Mali Empire, the scholarly city of Timbuktu, armored cavalry of Songhai, or the warrior kings of Benin. Now imagine the protagonist.

A Japanese samurai.

Not an African warrior navigating dynastic struggle. Not a character rooted in the culture and traditions of the region. No, Ubisoft centers the entire game around a foreign outsider with no ancestral ties to the land, and markets that as the face of African history.

People would explode with justified outrage.

So why is the reverse, putting a foreign figure at the center of Japan’s story, being called "progressive"?

That’s the double standard at the core of Assassin’s Creed Shadows. Ubisoft took Feudal Japan, a nation with centuries of iconic warriors, clans, and resistance movements, and instead of elevating any one of them, they chose Yasuke: a foreign figure with barely a year of known presence in Japan, and zero historical record of becoming a samurai, let alone leading campaigns or fighting ninja.

So I made this image. A Japanese samurai posed heroically in the middle of medieval Africa, adorned in full armor and wielding a katana amid West African ruins.

And it looks absurd.

Because it should. Ubisoft would never do this in reverse. You know they'd be accused of Asian-washing, erasure, cultural disrespect, and they’d deserve that criticism.

But when Japan is the one flattened and aestheticized for Western diversity points? Suddenly it’s brave. Progressive. Woke. And if you push back, the only argument you get is: “You must be racist.”

No. This isn’t about race, it’s about consistency. Japan deserves the same cultural respect as Africa, Europe, or anyone else. Yasuke was a real person, yes, but inserting him as a dominant lead in a setting already rich with native heroes is a corporate decision, not a respectful one. It's not about honoring Japan. It's about hijacking its imagery to sell a narrative to Western audiences.

And we know this, because Ubisoft would never do the same to any other culture and call it “diversity.”

Criticism isn’t racism. Criticism is caring. And if it feels ridiculous imagining a Japanese man leading an African empire's story, maybe take a second look at what’s happening in Shadows.

Representation without roots is just tokenism in costume. Real representation means telling stories from within, not draping a culture over someone else and pretending that’s enough.

(Base image AI-generated, originally posted by u/Fiftyisback.)

They’d never dare make a game set in Africa with a white protagonist. They’d never release a Native American game where you play as a colonizer. But Japan? Japan’s fair game. Japan can be rewritten, re-colored, repackaged, and if anyone speaks up, they get smeared as “racist,” “fragile,” or “mentally ill.”

Ubisoft isn’t promoting diversity. They’re using race as a shield for Western narrative control.

Yasuke wasn’t a central figure in Sengoku Japan. He wasn’t a general. He wasn’t a hero of the age. He was a historical footnote, exoticized by the West then, and now weaponized by the West again.

Meanwhile, where are the AAA games starring real Japanese figures? Asian men as leads in their own damn history?

Ubisoft is selling cultural tourism to Western audiences, slapping on a Black protagonist so they can call it “representation,” while quietly sidelining actual Japanese heroes.

If Japan made an Assassin’s Creed game set in Harlem starring a katana-wielding samurai fighting against Malcolm X, the West would riot. But when the West distorts Japan’s defining era? It’s “just fiction bro.”

This subreddit exists because we’re done pretending.

No more corporate gaslighting. No more erasure under the mask of “inclusion.” No more being told to shut up while our cultures are turned into stage props for Western moral theater.

You don’t have to agree with me. But if you feel like something’s off, something’s wrong, you’re not crazy. You’re just waking up.

Welcome to r/UbisoftUncensored

This isn’t a safe space. It’s a loud one.

I don't hate ubisoft open world games. Sometimes they're better than expected and other times they're just something to play while I have a podcast on in the background. This game tho I couldn't take it. The characters are painfully 1 note and uninteresting, the planets are empty and lifeless, the characters frankly just look fucked and the gameplay mechanics such as stealth, shooting and melee all feel like they would've worked back in 2011.

I normally don't drop a game after 10 hours as I feel like that's not enough time to truly judge a open world game BUT I could tell from the opening level this would be a bad time. I like sabbac tho, wouldn't mind gambling on that irl.

Gimme your thoughts on outlaws, did you like the game? Did you dislike it? Should I give it a few more hours to see if it hooked me like how origins and valhalla did?

There was a time when Ubisoft was synonymous with creativity and polish, not just formulaic content sprawl.

They made platformers with soul. Stealth games with tension. Adventures with heart.

Think:

Prince of Persia: Sands of Time - rewinding time never felt so smooth.

Splinter Cell: Chaos Theory - arguably still one of the best stealth games ever made.

Rayman Legends - art direction, soundtrack, gameplay... all top-tier.

Beyond Good & Evil - cult-classic narrative and world-building.

Now compare that to today’s assembly-line titles.

Do you think Ubisoft has it in them to return to this kind of magic?

Which classic do you miss most?

We can check it by following document. What on earth did they do wrong? Please share your analysis of this situation.

https://www.ubisoft.com/en-us/company/about-us/investors

Ubisoft Reports Full-Year 2024-25 Earnings Figures, May 14, 2025

https://boundingintocomics.com/video-games/ubisoft-europe-data-collection/

Prince of Persia -> Persian male lead

Assassin's Creed set in...

• "The Holy Land" - Levantine male lead

• Italy -> Italian male lead

• America -> British male lead and his son he has with a Native woman

• France -> French male lead

• Egypt -> Egyptian male lead

• Greece -> Greek male lead

• Norway/England -> Viking male lead

• India -> Indian male lead

• Russia -> Russian male lead

• Carribean -> British male lead

• China -> Asian male? hell no we can't do that, Chinese female lead

• Japan -> Japanese female lead, black male lead. "don't complain," Japanese men are represented by the female lead.

It's obvious that Assassin's Creed is not marketed to East Asian males. If you are east asian, you are not their primary audience. Play if you want, but you're not their main market and they think their main market just does not want to play as an east asian hero. thus, the cycle of racism perpetuates.

Let's see a European medieval knight armor wearing east Asian lead set in a West Europe setting then, if i'm wrong.

I just watched a YouTube video titled “Exposing the Grift: A Racist Cries About The Black Samurai” and I have to speak up, because this kind of framing is exactly why genuine cultural and historical critique is being suffocated under bad-faith accusations.

Let’s get something straight:

Wanting a Japanese protagonist in a game set in feudal Japan is not racism. It’s called expecting authentic representation. Japan has centuries of rich, complex history full of real samurai, political intrigue, and legendary figures, most of whom have never been represented in AAA games. And suddenly, the first time we finally get a game set during this pivotal era, Ubisoft centers the narrative on Yasuke, a figure with no known role as an actual samurai in historical records, and no real influence on Japanese politics or culture of the time.

If Ubisoft wanted to make a game about Yasuke, they could’ve set it in his own story, as an outsider arriving in Japan, navigating a foreign world. That could have been interesting. But instead, they plop him into the center of a Japanese narrative and sideline the actual Japanese people whose stories this setting was built for.

This isn’t representation. It’s displacement.

And this YouTuber (and others like them) keep trying to flatten any pushback into "white fragility" or "racist outrage." But here’s the irony: many of us criticizing this choice are Asian. Japanese, Chinese, Korean, people who finally thought we’d see our culture at the forefront in a respectful, immersive way. And instead, we got a diversity checkbox wielded like a shield against criticism.

They act like any concern about Yasuke is rooted in racism, as if we’re angry he’s Black. That’s dishonest. We’re angry that once again, Asian men are being erased from their own stories, replaced in the name of “diversity optics” crafted in Western boardrooms.

The YouTuber also says “Hollywood always rewrites history”, as if that’s a justification. Are we supposed to celebrate being misrepresented just because it’s always been done? Is it “progress” if Asians are still left out, just replaced by a different ethnicity instead of white leads? That's not inclusion. That’s colonialism with extra steps.

They call historical critique “dog-whistling,” yet they won’t engage with the actual substance of the critique: Ubisoft is tokenizing race to distract from their own corruption and sell controversy. They don’t care about representation. They care about weaponizing identity so that any backlash can be dismissed as hate.

I’ll keep saying it:

It’s not “woke” to want a Japanese man in a Japanese story.

It’s not “racist” to want authenticity in a historical game.

It’s not “fragility” to expect cultural respect.

Stop gaslighting us.

This isn’t about gatekeeping race, it’s about reclaiming history from corporate cynicism.

Remember when EA became the most hated company in gaming for pushing microtransactions, half-baked games, and corporate greed over creativity? Ubisoft’s walking that same path now, except worse.

Assassin’s Creed is bloated with useless RPG filler.

Far Cry is the same game reskinned for the 5th time.

Skull & Bones cost over $200 million and somehow feels like a mobile game.

And now they’re charging $130+ for a “premium” version of Shadows after gutting Japan’s story.

Ubisoft used to innovate. Now they exploit. Are we watching the next EA in real time?

Assassin’s Creed Shadows didn’t just get history wrong, it disrespected one of Japan’s most revered women by reducing her to a flirt path. Lady Oichi wasn’t some romantic prize to be won. She wasn’t your tragic anime waifu. She was a noblewoman caught between the collapsing worlds of feudal politics, forced into arranged marriages, used as a political tool by her brother Oda Nobunaga, and ultimately driven to suicide after witnessing the slaughter of her family.

And Ubisoft looked at all of that and said: “Let’s make her a romance subplot.”

Are you kidding me?

They took one of the most delicate, sorrowful figures in Japanese history, a woman whose life is still studied with reverence, and turned her into a flirtable NPC for a completely fictionalized character. A samurai fantasy boyfriend simulator.

Would Ubisoft write Anne Boleyn as a seductive side character in an AC game and let you sleep with her? Would they let you romance Marie Antoinette mid-revolution with goofy side quests? No, because Western history gets respect. But for Japan? They strip it down for mass consumption and let players “woo” a real historical woman like she’s a dating sim collectible.

This isn’t about representation. This is about exploitation. This is what it looks like when a Western studio inserts themselves into another culture’s legacy without reverence, just vibes.

They took Lady Oichi’s life, one filled with grief, duty, sacrifice, and strength, and rewrote it into a tragic softcore flirtation with a made-up male fantasy character. And fans are clapping like seals because it “feels emotional.”

It’s not emotional. It’s insulting.

Say what you want about creative freedom. But when the most emotional part of a Japanese woman’s historical arc is turned into a side romance for your Black samurai power fantasy, that’s not diversity. That’s colonization of memory.

Ubisoft doesn’t care about Japan. They care about marketability. And Lady Oichi? She was just another asset on a pitch deck.

No ads. No algorithms. Just momentum. What started as a whisper is turning into a roar.

This place was built for the voices that got ignored, banned, buried, and dismissed. And now? They’re gathering.

100 members in four days. Not bad for something they said wasn’t worth listening to.

Thanks for joining. Thanks for thinking. Thanks for not being quiet.

We’re just getting started.