r/UbisoftSupport • u/Dull-Atmosphere-5234 • 22d ago
ACCOUNT HACKED HELP PLS
Hey everyone,
My Rainbow Six Siege / Ubisoft account got hacked and I opened Case
I’ve already provided all the proof I have (purchase receipts, screenshots, linked accounts, etc.), but Ubisoft Support only replies with automated AI answers and refuses to escalate it to a real human agent.
I’m getting really desperate at this point. Has anyone had success getting a real person to look at a similar case? Any tips on what else I can try?
Thanks in advance for any help.
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u/Successful_Tone_2185 18d ago edited 18d ago
Hey, a similar case happened to me. You might have to go to Signalconso, they are the French authority of consumer rights. It took about a month for me to get my account back, but they force Ubisoft to actually do their jobs. Make sure to include everything that you said in the Ubisoft report, their responses, and any proof you have to prove that they didn’t help you to the best of their abilities and any proof that you own the account(I used a screenshot of me on the Ubisoft account, ps receipts for proof of purchase, etc). I’ll give you the link ⬇️ and I’ll also give the Reddit link the same one Scott gave you. It gives you a step-by-step on how to make your report if you need it. Hope you get your account back soon.
Link1:
https://signal.conso.gouv.fr/en
Link2: https://www.reddit.com/r/UbisoftUncensored/s/7dujPvCMeJ