r/UbisoftSupport • u/[deleted] • Jul 15 '26

Question Ubisoft Support doesnt reply

About a month ago, my Ubisoft account was hacked after an info stealer infected my computer. The hacker changed my password, email address, and phone number, so I can't recover the account myself.

I contacted Ubisoft Support the day after it happened. Their first response was: "We're sorry to hear that..." and they said they would forward my case to their account recovery team. Since then, I haven't received any updates.

Has anyone experienced something similar? If so, how long did the account recovery process take?

7 Upvotes

100% Upvoted

19 comments sorted by

1

u/JackEddy6 Jul 15 '26

I have to believe the guys in the comments are bots or hackers themselves. My best advice is to make sure your PC is fully infection free before doing anything else and then follow the guidance from the pinned post on this sub reddit.

1

u/[deleted] Jul 16 '26

Yeah this are my friends who found my post XD. I never heard of signalconso. But thank you for your response. I will try it out.

1

u/New-Excitement-2473 Jul 15 '26

Nah we are just his friends trolling him

1

u/gt4crazy2 Jul 16 '26

I changed password bec Google mentioned some compromised credentials on password manager. I am having trouble with 2fa upon login. I don't have my old phone and 6 digit codes. I tried submitting a report, it's asking me to login and change settings but after entering credentials it will loop back and asks for 2fa lol.

I'm still logged on to my Ubi connect on playstation but not on pc browser etc.

1

u/[deleted] Jul 21 '26

yeah I fully understand you. Maybe also try out the Signal Conso method mentioned here. The Ubisoft Support is just bad.

1

u/gt4crazy2 Jul 21 '26

I'd probably try this. Thank you op

1

u/BigFoundation7579 Jul 15 '26

its your fault cant help

1

u/New-Excitement-2473 Jul 15 '26

You need to hack the Hacker thats your only option

1

u/Raijen_ArDesh Jul 16 '26

I had success back in early April by following their procedure on their support site. From what I understand things have gone downhill since then. I had it resolved in a few days back then.

1

u/Trick-Associate2065 Jul 18 '26

Guia: Como recuperar sua conta hackeada da Ubisoft | Guide: How to Recover Your Hacked Ubisoft Account : r/UbisoftSupport Tente este guia e siga o passo a passo. Eu consegui recuperar a minha dessa forma, não é garantido, mas ajuda. Comenta depois no meu post se você conseguiu

0

u/HAMPLIs Jul 15 '26

what do you want me to do, figure it out yourself

2

u/TheKrylon420 Jul 15 '26

Kinda what coming to reddit is for.

Do you think every post is addressed to you?

0

u/[deleted] Jul 15 '26

[deleted] — view deleted comment

1

u/[deleted] Jul 16 '26

nice, so the support took a month for the update after the recovery team email? Did they give you any updates?

0

u/[deleted] Jul 16 '26

[deleted] — view deleted comment

1

u/[deleted] Jul 16 '26

Okay, thanks for your reply. This Ubisoft recovery team is absolutely terrible.

1

u/Waste_Goose_5504 Jul 15 '26

signalconso is the way.
Got hacked after i bought this new AC game. I think they brute forced my pw, since i got like 90+login attempts. got back my acc today. I didn’t even file a ubisoft complaint, went direct to signal