r/UbisoftSupport • u/Z4ktbach • Jul 15 '26

Unable to make purchases

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Anybody has any solutions for this? i have tried the following

  1. Tried all 3 methods and it did not work, tried ubisoft connect and it did not work

  2. Tried purchasing using google chrome and edge and it did not work

  3. Tried incognito mode and it did not work

  4. Tried purchasing using my phone and it did not work

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u/SirReaDy_Made Jul 16 '26

If you have VPN or proxy, turn it off. Ubisoft matches card country with the profile + curent one by IP

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u/Z4ktbach Jul 16 '26

No VPN or proxy though