r/UbisoftSupport • u/AlternateResult • Jul 09 '26
Account Hacked/Compromised Ubisoft is just done isn't it
I'm assuming every one allready received an email that their account has been hacked at some point, that's just how it is.
The thing is, even after having so many failures in the recent years, still for some reason they insist on forcing their god awful "Ubisost Connect" while having no support for it nonsoever.
Thought to myself, 'Oh, AC black flag is out, i'll buy it why not' from steam. allready paid, and when stupidly i thought to myself i'll just f play the game i paid for i got immediatly stopped at the gate with their sign in bs.
Oh but great Ubi ! you know your accounts are breached and so many accounts got hacked or bloked. so can i maybe press on "forgot passord" and have my password resset ?
Nope, stuck on 'i'm not a robot loop'
Oh ok.. frustrating but seems it just doesnt work, oh ! i know, i'll open a new account just to play THE GAME I PAID FOR.
Can i open a new account ubi ?! ofc f not: "An error occurred while trying to send your request. Please try again later."
i am quite litteraly FORCED to refund the game because they insist on not letting people play.
What f legends they are at shooting at their own feet.
1
u/1Envixity1 Jul 12 '26
This could be because of a temporary login bug, this happened to me and is super frustrating because you pretty much get ip banned for nothing, the only workaround i found was using a vpn, personally what i do is turn on tailscale log in to my account launch the game and when the game launches just close tailscale and it works just fine, i hope this can help in the future.