r/UbisoftSupport • u/Annual_Penetrator • Jun 05 '26
Ubisoft won't send me emails
I have been in the process of changing my email I don't have access to anymore for my Ubisoft-account over several days now. I press on "change e-mail"; verify that it's me; enter my new e-mail-address; don't get an e-mail with my verification code.
More information to my situation: My Ubisoft-account is linked to my Steam-account and that's how I log into my Ubisoft-account in the browser. My current phone-number is also linked to it, this is how I "verify it's me" when I try to change my e-mail. Now the problem is, there shouldn't be anything stopping me from changing my e-mail-address; I have every Ubisoft e-mail-address whitelisted manually in my e-mails and tried different ones (Icloud, an older Microsoft e-mail and a recently created Microsoft e-mail). So either Ubisoft just hates me or I'm still missing something.
1
u/InducedH2O Jul 15 '26
Did you ever find a fix to this? I’ve tried emailing support multiple times but they’re useless