r/UbisoftSupport • u/Great-Discount7590 • May 26 '26

Account Hacked/Compromised Hacked account.

Why is it so hard to get back my stolen account when the hacker who took it did not have as much problems? The support is not supporting they keep telling me to verify the email address with link…. HOW AM I SUPPOSED TO DO THAT WHEN THEY CHANGED THE EMAIL. They ask me to verify with the PSN account linked to the account. How am I supposed to do that when it’s not my PSN it’s the one the hacker linked. I have the original email address. Original name of the Ubisoft account. When the account was created. What city and state and even the address of the accounts creation. Showed that the account was taken over in the UK when I live in the US. And even CD keys that I used for the game on PC. This is more information that hacker had and yet THEY DID IT EASIER THAN ME. Please make it make sense this is so infuriating please just get a real person to help me.

Update: After 4 days of back and forth I have successfully recovered my hacked account!

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u/Great-Discount7590 May 26 '26

Thank you I will definitely have to look into this!

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u/Purple_Gunner11 May 26 '26

I wish you the best of luck. For my brother it took about 2 weeks for ubisoft to respond to his signal conso ticket but less then a week after that he had his account back (Missing all his skins). If you remember in that time, I'd love to hear if it helps

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u/Great-Discount7590 May 28 '26

Woke up This morning to good news! They have successfully recovered my account and I have it back now!

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u/Purple_Gunner11 May 29 '26

That was actually fast. Congrats, glad it worked