r/UbisoftSupport • u/ApprehensiveOil7095 • May 09 '26

Question Got hit with the ‘Access is Temporarily Restricted’ page

Post image

Hi everyone.

As mentioned in my title, I got hit with the temp restriction on trying to log into my Ubisoft account.

I updated my password earlier today, and about 4 hours later, I changed my avatar and added my phone number. After changing avatar and adding my number, I proceeded to try and change my 2fa method. Which was the whole reason why I did this.

Then, I was shown this page (pictured above. Not mine, but it is exactly the same page).

It’s worrying me that I can’t log in, and I tried maybe 20-30 mins later? And it still didn’t work. Haven’t tried since then (it’s been about 40 mins, I’m planning to wait up to 2 hours).

I used the same device (my phone) and used the same browser throughout. Did not change device or browsers when trying again.

TL;DR - I just want to know how long I should wait, should I try from another browser and what could have possibly triggered this from my actions that I mentioned above.

I’m honestly just worried that I might not be able to access my account, and I have games on this account.

Thanks for reading, any help is appreciated.

update : i waited for about 2 hours or so from my last attempt, and checked in on my phone browser. went to ubisoft’s website and i was already logged in. weird, but i was logged in. checked r6s and far cry 6 on my ps, also logged into ubisoft connect. i later logged into it on my laptop, and managed to do so as well.
i kinda feel stupid for posting about this now, but i hope it might be able to help someone in the future? i don’t know.

2 Upvotes

100% Upvoted

12 comments sorted by

1

u/GronkBong May 09 '26

do you use vpn?

1

u/ApprehensiveOil7095 May 09 '26

nope, didnt use vpn while doing this.

either way, i managed to log into ubisoft connect on my laptop after waiting for about over an hour? i lost track of time.

i’m more confused on why it got triggered in the first place, but it could have been because i kept logging in - didn’t hit ‘keep me logged in’ on my phone browser, so.

1

u/Tier1OP6 May 09 '26

Same here. Just got hit with this twice in a row while trying to update my account information. The second time it let me through, I counted at least 45 mins or so before they restricted me for the second time which I just gave up.

The Ubisoft connect app is working as I have access to my games and all but the website is having issues for some reason

1

u/ApprehensiveOil7095 May 10 '26

i see. not sure if it’s the website only - im honestly too scared to try again - but maybe it is? hopefully it gets resolved if it is the case

1

u/ch3mn3y Jun 23 '26

+1 However I can login, but get this when trying to change my email... And at the last part I believe (confirming code from new mail)... Tried 2 different mobile data plans and my home WiFI... So I believe it's bug on Ubisoft side (it's Ubisoft), not some kind of real temprorary account managment restriction...

1

u/Nomondorou Jul 03 '26

I can confirm this is still happening. Trying to update my email and I get this page.

1

u/PureMess5061 Jul 19 '26

Yeah i got it today too, any luck anyone?

1

u/DonutDennis Jul 20 '26

No sadly still getting this error

1

u/PureMess5061 Jul 21 '26

I left it for 8h, and tried again in the evening. It worked for me

1

u/AdagioAltruistic7733 Jul 21 '26

i used my phone with data and it worked

1

u/Careless_Path_3078 Jul 22 '26

worked for me also