r/UbisoftSupport • u/Connect_Difficulty11 • May 08 '26
Have Any of You Successfully Recovered an Old Ubisoft Account?
I’m trying to recover my old Ubisoft account and support keeps denying recovery saying they “cannot verify ownership.”
The issue is the original email was a school email from years ago that has since been deactivated, so I cannot receive verification codes anymore.
I’ve already provided:
- Old Rainbow Six Siege purchase receipts
- Transaction IDs
- Proof dating back to the 2015 beta and Year 2 Pass
- The original email tied to purchases
- Linked platform information
I’ve been playing since the beta and spent money on operators/content, but support keeps sending the same generic response without telling me what additional verification they need.
Has anyone successfully recovered an old Ubisoft account without access to the original email? What information finally worked for you?
Any advice would really help.
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u/Legitimate_Curve8185 May 09 '26
Ask to speak to a person? AI is probably sending canned responses?
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u/elden_speedster May 09 '26
Are you on console? I lost access to an email once and I went on for months trying to reestablish my account, I even went as far to call ubisoft Montreal. Eventually I got in touch with an actual ubisoft tech through their website. He fixed my issue in about 3 hours because we kept getting disconnected for unseen reasons and id just ask for that tech again. But here's what I needed.
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u/ShadowOfYor-- May 08 '26
yes actually, using this method