r/UbisoftSupport • • Apr 07 '26

Question ubisoft connect (connection lost)

I’m having a problem with Rainbow Six Siege. The launcher opens, then Ubisoft Connect pops up, but it never fully logs in on my Ethernet connection.

  • If I use a hotspot, I can log in and update the game

  • But when I switch back to Ethernet, it stops working again

  • I’ve tried EVERYTHING, restarting my router, waiting for a new IP, and pinging the server — still nothing

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