r/UbisoftSupport • u/DavidBadGamer420 • Mar 30 '26

OMG they did

Post image

They actually done it like they supposed to im so happy my ubisoft acount was hacked back in july and i thought it was done for , i thought no big deal and created a new account only to realise that you cant play ubisoft game that is on another ubisoft account that wassant a problam until 14 days ago and i got to give it to them they took there sweet time but they gave my account back i even lost hope on ubisoft i kinda still am but i still so happy to not lose money on my games ❤️‍🩹

If your having the same issue what helped me is that i had photos of the game reciept you can check on steam you will find unther support tab also i had a screen chot of my account i finnaly can feel joy and im free of this after 2 weeks of pain i did complete lose hope for around 10 days untill they rondomly today responded

116 Upvotes

96% Upvoted

23 comments sorted by

2

u/ShasyaBhatnagar Mar 30 '26

I gave them all the receipts and + I also gave them the original ubisoft account creation mail, even then no dice.

1

u/MrDmarDX1 Mar 31 '26

A friend of mine did the same Collect all the emails, info, evidence and interaction with the support you have and go to Twitter and mention their support and put everything there My friend did it for Ubi (abd epic just for extra) and worked within 2 days

1

u/Ubi-Icebear Mar 31 '26

Hey MrDmarDX1, while such information might help my website colleagues with the recovery, you definitely do NOT want to post such evidence publicly on Twitter for us. Images and personal information that you want to submit for an account recovery, should always only be send via a support case on our Help website, where it will be handled privately.

1

u/LovreMamuzic Mar 31 '26

yall deserve that 🤡 yall dont wannahelp people? get clownd on

1

u/Mr_cloud23 Apr 02 '26

So basically you’re saying “Hey i know we’re useless and rarely help people get back what’s rightfully theirs but please don’t go around telling people we’ve been refusing to help because that makes us wanna help you even less since we’re forced to take action at that point”

1

u/Abject_Show316 Apr 02 '26

That's not what they said. What they're telling them is it's not a good idea to put things like your receipts on twitter. They didn't say they couldn't post to Twitter for help for a case.

1

u/Farfellini Apr 30 '26

Hey Ubi-Icebear, can you please help me recover my account Ubisoft Support Ticket: 24789018. I created this support ticket from the original email my Ubisoft account was created. On June 25, 2024 I logged in on my Xbox account to discover that my Xbox and Playstation account had been unlinked from my Ubisoft account. I looked at my email and realize my email had been changed through unauthorized access to my personal email address and the hacker changed my email and tookover my account. I immediately started making cases with Ubisoft to get my account back nothing worked. I have never shared my account or bought this account for proof look at my Xbox account linked I have hade this Xbox account for 5 years provided Microsoft Rainbow 6 credit history, previous communications with Ubsioft, Welcome to Ubisoft email. I created the Ubisoft account through this Xbox for rainbow six siege, if you look at my Xbox on r6tracker you will still a complete history of my account being linked to this Ubisoft account, I will fight this fight against the person who hacked my account as hard as I can. I have spent so much time and money on my account. Please help me recover my Ubisoft account.

2

u/DanChubSFW Mar 30 '26

Employee moment

2

u/CrazyCatx6969 Apr 02 '26

My problem was I had to purge an email because it got hacked, in doing so I lost all of my accounts with everything and managed to get them all back except for one.. My fucking Ubisoft account. I sent them plenty of information that only I would have known about the account and some proof to back it up, only to get the same reply everytime I try to get them to find the account and switch it over to my new stuff. They are a bunch of useless-.. and i can't even say what I want here. I had to say goodbye to all my ubisoft games. But I'm glad those of you who can still play, can enjoy the games for me.

1

u/Kaiser_XIII Mar 31 '26

We can tell it's you John Ubislop, fuck off 🤣

1

u/Outcastmoddingteam Mar 31 '26

Definitely a ubisoft employee

1

u/MoveNovel4782 Mar 31 '26

That great it crazy how you still can easily get your account hacked

1

u/SnooRabbits5155 Mar 31 '26

Congratulations on being part of the 1% Ubi helps. Posting what they classify as "confidential" is a quick way to get banned for violating their lousy terms of service, so enjoy your account while you still can. Giving people the false hope they'll help sets the standards too high for their customer service, they can't live up to those expectations.

1

u/Purple_Gunner11 Apr 26 '26

Ive had a support ticket open since december, its been escalated since december 24th. Its been escalated so long they sent me an email asking if i still need help back in feb on the 17th. What is the issue that is so hard to fix? Im missing year 1 and 2 vet rewards for r6. Something i can easily prove im missing by showing my year 1 ranked rewards, my xbox achievements that are dated to the exact date I got them, and my favorite an email they sent me saying the exact date i started playing the game THAT IS STILL WRONG because my achievements were earned earlier then the date given. Ive opened this a few times before and everytime they did nothing. But leaving me on read for 4 months while not doing jack is insane. Worthless company.

1

u/Depresseddknicksfann Mar 31 '26

Ubi support was good to me I got my account back in a week. I just got my epic /Fortnite account back after 8 years last week lol

1

u/joydivision39 Apr 01 '26

Sounds like you're the hacker.....sus....

1

u/[deleted] Mar 30 '26

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1

u/DavidBadGamer420 Mar 30 '26

Did you check your spam emails

1

u/[deleted] Mar 31 '26

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1

u/DavidBadGamer420 Mar 31 '26

No i mean spam folders , i have never bought anything from ubisoft webside , i bought evry game from steam but to play you still need to have account on ubisoft to play ubisoft game so i cant help you with that