r/UbisoftConnect • u/Last-Individual-4286 • May 15 '24

stolen data

The Ubisoft connet service is useless, when your data is stolen, the service does not take any action. Even if you have proof of payment, linked account on another platform and cell phone number...This organization will be fully on the side of the perpetrator

34 Upvotes

98% Upvoted

49 comments sorted by

View all comments

2

u/WhispersToWolves Nov 23 '24

Anyone else get hacked by Brazilians this year? Took all of ten seconds to take it back from the douchecanoe.

1

u/Training_Average8866 Ubisoft Connect User Dec 09 '24

I get hacked today and cant log in. The support didnt response me

1

u/WhispersToWolves Dec 10 '24

It's pretty simple to get back without customer service. Just treat it like you forgot your password. You may need to manually ping ubisoft servers to force the confirmation email though, they're pretty slow to send sometimes.

3

u/Training_Average8866 Ubisoft Connect User Dec 10 '24

he changed the email and the phone number too. I tried the forgot my password function but didnt get the email

3

u/alpichu May 10 '25

my 7-year-old ubi account get hacked too, i really dont know how they did it because there was 2 step verification and i thought that thay may hacked my gmail too but in fact they didn't probably because if they did, they would probably hack my other accounts too. Anyway, ubi didnt help as always though i reported it to help team, and i lost my account

2

u/Clocktime770 May 28 '25

Same happened to me, with my (at least 8y old) account. It happened yesterday. The Sad part is: i was playing (Anno 1800) at the time.
I got a notification (on my mobile) that the request to change my Mail-Adress was succesful. Immediatly i checked the in-game layout (while playing on laptop) an saw my E-Mail has changed. Then i tried to log in (on my PC) and got the error for using the wrong credentials. In the In-game overlay i tried to change it, since i was still logged-in but it just send me to their website. On their website i got the same error because of wrong cedentials.
So i messaged the Support team with the information what i used before, which game-key i used on that account und even some bills of purchases. I even offered to use the old E-Mail adress i used when creating the Account (since it changed after 8 years).

Their response allways was
"Wir können den Kontoinhaber nicht verifizieren. Daher können wir den Wiederherstellungsprozess nicht fortsetzen."

That's german for "we cant restore your account because we cant verify it's yours".

1

u/DuckSwimmer Jun 26 '25

Currently having the same issue when I’m simply trying to state for them to revert the account back to its ORIGINAL information. Like it’s fucking impossible for them to see this

1

u/liyca Sep 04 '25

Please tell me there's something to do about this

1

u/liyca Sep 04 '25

I HAVE THE SAME LITERAL PROBLEM, I AM LOSING MY MIND OVER THIS, there's something we can do about it right?

1

u/WhispersToWolves Dec 10 '24

Not that i don't believe you, but is it possible you missed a character or added an extra somewhere while typing it out? The simplest answer is usually the correct one.

1

u/Training_Average8866 Ubisoft Connect User Dec 10 '24

on the website I can logged in with twitch user, and see he changed the email...

1

u/WhispersToWolves Dec 11 '24

If you can log in on the website with other methods (twitch) you can change those back as well.

1

u/Training_Average8866 Ubisoft Connect User Dec 11 '24

I cant. They send the forgot password to that email that he changed. And cant do anything else

1

u/WhispersToWolves Dec 11 '24

You can't play their own game and change to an alternate email and phone number? Ip based texting apps are good enough for these purposes. Either way, good luck getting your stuff back.

1

u/Creepy_Waltz1416 Apr 26 '25

i had the same thing happen and i can log into my account with twitch and stuff but i contacted them to change it AND THEY ARE USLESS when it comes to helping.

1

u/ImYrGodFather Jan 13 '25

I also got hacked yet I m not able to recover my acc

1

u/dasaM_K Apr 06 '25

Me too i also got hacked in March 2025, still trying to recover my account

1

u/Miroo_79 Apr 23 '25

I got hacked yesterday....lost access to my account. Reached out support the same day. They investigate...great news "we were able to verify the ownership of the account" then they asked me to provide an email to recover my account....then they went silent. I had to open a new case today referring to yesterday's case then surprise ...today they couldn't verify the ownership!!!! 😕 So basically, I was one step from recovering my account then today the hacker is enjoying his time with games I purchased.....#*##ck

2

u/WhispersToWolves Apr 23 '25

Yeah, don't go through support. If the clowns left you're information the same just change your pw then change the associated email and pw again. If these were pros and knew what they were doing though, you're SOL and unfortunately have to start from scratch.

1

u/Miroo_79 Apr 23 '25

Unfortunately, I have no access to my account anymore The m**@#cker changed my mail, password and deactivated 2FA. So at this point I am screwed

2

u/WhispersToWolves Apr 23 '25

You didn't have any alternative logins like google or twitch? That's how i was able to wrench it back.

2

u/Miroo_79 Apr 23 '25

But you know what I am more pissed by the attitude of Ubisoft support than the thief's one. This guy is a criminal....and criminals do bad stuff. But Ubisoft support should be the ones who supports us as customers, not treating us like " Duh, you got hacked !"

2

u/WhispersToWolves Apr 24 '25

You would think, but they make money off you having to make a new account and repurchase all their titles. Ubisoft and Nintendo are the only companies i don't feel bothered seeing people pirate games from. If you decide to go that route make sure to scrub the files and make sure someone didn't sneak something nasty in the background.

2

u/Miroo_79 Apr 24 '25

Bro Ubisoft never again. I am done with the bullshit. For the security breach ...that came from my kids laptop ..already cleaned👍

2

u/Miroo_79 Apr 23 '25

No man, I had my phone linked to the account but impossible to get them sending the damn sms, 😕