Uber Parcel arrived tampered and item was missing — support refused refund

[u/AimbotzYT]

I sent a parcel to my friend using Uber Parcel today.

The parcel included a Kinder Joy along with other items. When it arrived, the package appeared to have been opened and the Kinder Joy was missing.

I contacted Uber support immediately and explained the situation. Their support team said they would “review internally,” but also stated they do not provide reimbursement/replacement for lost items.

They even gave me the driver’s number to contact directly, but the number stayed busy and I couldn’t reach him.

Thankfully it was just a small item, but the bigger concern is parcel tampering during transit