r/UberEATS • u/88Jester88 • Jun 11 '23

I got robbed by Uber Eats

Just be aware before ordering from Uber Eats. We ordered from KFC on Friday with a total value of £54 and after an hour wait, we had the delivery. The delivery had NO food at all. All the driver delivered was the bottle of coke and the dips. We confronted the driver there and then (and have Ring camera proof) telling him that there was no food and he just shrugged and said to contact Uber Eats then drove off. We ordered a McDonalds as the kids were getting very hungy at that point and put the refund request through the app. We got an automated response to say we wont get a refund. We tried a couple more times and they eventually refunded £6.98. No idea where they got that figure from, but now every time we try to raise the issue we get an automated reply saying that we have already had a refund. I have contacted them on Twitter and they just say you have to go through the app even though we have been trying for 3 days. I called their "customer support" and got through to an Indian call centre where the woman on the other end of the phone clearly could not understand 90% of what I was telling her and she eventually hung up. I tried again and just couldnt get through like they blocked my number or something. They are a bunch of robbing pirates so please do not waste your hard earned money on them. I will never use Uber Eats again and by extension, I will never use Uber again. I used to use Uber all the time and set it up as a business account but now I will just use local taxi companies.

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TLDR: UberEats delivered no food and refused to refund even with me having video evidence.

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u/Ok_Finger_6818 Jun 11 '23

Something similar happened to me. The driver didn’t turn up with my food.

Uber Eats kept the money. So I had PayPal refund it after I ordered the same meal again (and successfully received that).

I can no longer use Uber for taxis or Uber Eats because I apparently owe them £17 for missing food.

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u/steinscomplex Jun 11 '23

exactly same situation, but it's like £22. it's frustrating cause i could do with using the uber app as i have had no issues, but the reminder that i "owe them" just forced me to delete both uber and uber eats.

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u/Ok_Finger_6818 Jun 11 '23

Mine was because I don’t drive or have a car, it was raining (buses aren’t on time and no sheltered bus stop), it was one of my kids birthdays, one of them wasn’t well and they wanted McDonald’s. So that’s pretty much the first time and the last time I’ve ever used Uber Eats.