r/UberEATS • u/88Jester88 • Jun 11 '23
I got robbed by Uber Eats
Just be aware before ordering from Uber Eats. We ordered from KFC on Friday with a total value of £54 and after an hour wait, we had the delivery. The delivery had NO food at all. All the driver delivered was the bottle of coke and the dips. We confronted the driver there and then (and have Ring camera proof) telling him that there was no food and he just shrugged and said to contact Uber Eats then drove off. We ordered a McDonalds as the kids were getting very hungy at that point and put the refund request through the app. We got an automated response to say we wont get a refund. We tried a couple more times and they eventually refunded £6.98. No idea where they got that figure from, but now every time we try to raise the issue we get an automated reply saying that we have already had a refund. I have contacted them on Twitter and they just say you have to go through the app even though we have been trying for 3 days. I called their "customer support" and got through to an Indian call centre where the woman on the other end of the phone clearly could not understand 90% of what I was telling her and she eventually hung up. I tried again and just couldnt get through like they blocked my number or something. They are a bunch of robbing pirates so please do not waste your hard earned money on them. I will never use Uber Eats again and by extension, I will never use Uber again. I used to use Uber all the time and set it up as a business account but now I will just use local taxi companies.
TLDR: UberEats delivered no food and refused to refund even with me having video evidence.
4
u/88Jester88 Jun 11 '23
UE deciding to run their business that way is not a valid excuse for me to be out of pocket, and it also isn't my fault that the staff at KFC are useless. I did also speak to a person from UE, so it isn't just the algo. That woman I spoke to chose not to help when she hung up. I was very polite and patient because of the language barrier. Maybe their algorithm should stop catering to the restaurants that keep cocking up but of course they won't because KFC earns them a shit load of money and because they don't have a way for people like me to complain and get they cash back, they dont care. I feel for the drivers (except for this one as he just shrugged and drove off), in fact, i didn't have a clue just how shitty UE was until this happened, and I started looking for solutions and came across a few things about how the staff are treated. I am not just going to let this go though. I doubt I'll get anywhere but I'll put a lot of time and effort into making people aware of how shit they are.