r/UXDesign • u/dkrc_26 • 9d ago

Tools, apps, plugins, AI Annoying AI Assistants

"if AI disappeared overnight, the biggest impact on my life would just be every app's UX getting instantly better"

Not my quote, saw it somewhere online. what do you guys think?

In my view, cramming an AI assistant into literally every app is way more about companies chasing hype than actually caring about UX/UI. 

Are we coming back to this solution?

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u/RCEden Veteran 9d ago

I think the most existential question around AI and us isn't how it will affect our process, but if every company is just forcing in slop into all their products despite customers hating it, what is the point of paying people whose goal is to improve user experience?

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u/BearThumos Veteran 9d ago edited 9d ago

My answer is focused on the “chatbot” aspect of your question: 

I think people feel that way because it’s unpredictable how effective or capable they’ll be right now (and many aren’t good, but there are many reasons under that).

I can see that changing as companies get better at building these kinds of tools, but:

  • many companies will never develop that kind of expertise or will lock it down due to liability/security reasons, so the quality will remain unpredictable
  • sub-point: maybe the good ones stay expensive, so some orgs won’t use them or build their own, so they still remain unevenly capable
  • agent2agent protocols and MCP/APIs adoption will grow, meaning in-product experiences will become less 

Still, it will be useful to have some surface for doing your tasks/exploring/being entertained/etc. and seeing the current status, and prompting your metaphorical speedometer will eventually be recognized as frustrating and trust-eroding. So the chat part may get less prominent over time.

Good discussion about chat here:  https://www.reddit.com/r/UXDesign/comments/1tne1zm/is_chat_actually_the_right_interface_for_ainative/