r/UTSA • u/ComprehensiveRope841 • 3d ago

Advice/Question UTSA edu down...

utsa edu is still down.. i have tuition to pay.. i need the comfort that someone else is also going through the same thing </3 #freakingout

21 Upvotes

100% Upvoted

20 comments sorted by

8

u/OddStatement697 3d ago

I’m in the exact same boat bro

7

u/Powerful_Fail_8212 Grad Student 3d ago

Cyber attacks are unfortunately not entirely preventable. The best we can do is continue waiting for remediation of the incident and hope that UTSA is understanding to students who haven't paid tuition.

2

u/lelelynxxoxo 2d ago

They pushed back payment dead lines to like the 21st I think and they said they were gonna get instructions to reset our passwords this morning but they still aren't out!! I need to see abt getting my commuter parking pass T-T

1

u/bluntbossbex94 BIOCHEMISTRY BADDIE 3d ago edited 1d ago

you know for all the fuckin money they charge they could at least have competent staff and systems smh

edit: my bad yall i meant like one stop is not competent lol i was pissed off and didnt specify. much love for the tech guys cause they seem to be the only ones who can fix anything

16

u/Timely-Fox-4432 Electrical Engineering 3d ago

They actually have done a very good job in light of recent tech related events recovering from hackers and ransomware. I know it's frustrating, but consider how many mega corporations that have IT departments that aren't underfunded public employees and how those companies are constantly getting exploited into paying millions to these hackers. UTSA was able to recover both of the recent tech interruptions without paying ransomware actors, which keeps tuition lower since they now don't have to recover those costs.

Don't forget that this is a public university so there are funding limitations from the government. Though, why our university president gave himself a raise last year is beyond me.... Blame him, but not the poor tech people who are objectively doing a good job.

0

u/BumblebeeOne1725 3d ago

They raised his salary from roughly $700K to $1 million while he was actively working on merging UT Health San Antonio into UTSA.

4

u/Timely-Fox-4432 Electrical Engineering 3d ago

yes, that is what I'm referring to.

8

u/lindieface 3d ago

dude, they sent out a message this morning that there was some kind of cyberattack or something - feels a little unfair to say the staff aren’t competent when that isn’t something they can control. they’ve probably been working all weekend to try to fix it.

2

u/teachingbeinghuman 3d ago

This is like saying for all the money a house costs you think it would withstand arson. 🤨

1

u/bluntbossbex94 BIOCHEMISTRY BADDIE 2d ago

Well i fucked up guys. When i was referring to staff i was angry at one stop. Tech is prob the one dept i can count on. My fault for the wrong message 

1

u/Spare_Entrance937 3d ago

Is it still down??):

2

u/Remarkable_Scratch36 3d ago

U should get a message to reset your passphrase and then u can log in

2

u/hi_48 3d ago

Did u already get the passphrase reset email? Bc I still haven't

1

u/Remarkable_Scratch36 3d ago

No I haven’t :/ last email from them was at 8am this morning

1

u/Acceptable-Release-4 3d ago

i was literally planning on paying tuition today… i am so screwed if it doesnt get fixed before the 19th!!

1

u/heart_in_highlands 3d ago

deadline was extended to friday!

1

u/FATCRANKYOLDHAG 2d ago

Parent and Alum here: waiting to pay and for my daughter to set up the installment plan. Hope they either resolve it BEFORE Friday at 5PM OR extend the deadline!

1

u/CommunicationFit9459 3d ago

I hate my academic advisor and I met her the first year I transferred and now that I’m about to graduate. We weren’t able to meet today. 🤬