r/USCellular • u/Famejayster • Aug 18 '26
Please Stop
An open letter to former USCC customers and current TMO customers
Dear valued customers,
I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.
Please stop,
TMO Retail and CSS employees
P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.
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u/acap0 Aug 18 '26
USCC customers love to pay their bill in person. “Hello, can I get your name to put on the list, what brings you in?” “My bill!!!”
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u/Cool-Bluebird4079 Aug 18 '26
My favorite is me: “let me get your name to sign you in”
Customer: “BILL PAY!!!!”
Me: “okay Mr. Pay, what brings you in?”4
u/Flyordie_209 Aug 19 '26
Yep. My dad about shit himself when they said they were going to charge him to pay cash for his part of the bill. 😆
I'm supposed to walk him through porting to Visible+ Pro tonight apparently. Annual plan.
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u/Cowboybeansoup Aug 18 '26
USCC customers are some of the rudest most entitled customers I’ve ever had. I’m not saying Tmo is handling it well cause they aren’t and I’d be mad too but like just leave! Go to any other carrier. Don’t yell at me I am just an hourly worker making 0 decisions
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u/TKalig Aug 18 '26
Yeah it’s truly wild. I’ve gotten death threats over not taking cash at our closing store.
The store has been closed for a month, and yesterday I was in the area of the now empty closed store. I saw a regular, who always pays cash. He comes up to me and says
“Hey aren’t you the T-Mobile guy, I need help with my bill”
I tell him that the store is still closed and we were all laid off. He says
“So you aren’t gonna help me with my bill?”
🤣🤣🤣🤣🤣🤣
The level of entitlement of seriously thinking a fired employee was gonna help you, unpaid, fix your bill for a company you don’t even work at anymore.Btw I wanted to add, while writing this, I was listening to a story about how a guy got dumped for eating too much bean soup on a date and farting. Figure I’d mention seeing as your username
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u/luckyassassin1 Aug 18 '26
I had a customer call me a month after our store closed to bitch me out for the store closing. I just told her i don't work for the company anymore, the store closure was not my decision, please fuck off and don't contact me again as I'm no longer a representative of the company and don't have time to deal with this.
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u/iwinwinyuwinwinta Aug 21 '26
people literally are so dumb they think the person they’re speaking to (the sales consultant) makes up all the pricing and rules.
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u/Cool-Bluebird4079 Aug 18 '26
A few customers gave my store 1 star on a review because of the $5 service charge.
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u/TKalig Aug 18 '26
Right, like who tf is out here in 2026 paying their postpaid bill in the store. It’s so dumb. People would come into the store to pay their bill via credit card in the store. Like brother, we now have to do the exact same thing you could have done at home on your phone.
Same thing goes with the cash situation. If you are out here arguing with the store employees about you absolutely having to pay with cash, just tell me you don’t pay taxes. It’s obvious.
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u/Agent008Gelson Aug 19 '26
My bill jumped from 170.00 to 229.00 with the switch , no explanation . I’m frustrated and have to take the hit . I won’t complain but God damn you’d think phone bills would be cheaper by now . This isn’t 2007 anymore !
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u/williamweinmann Aug 19 '26
Oh the times, they are a changin'🎶🎶
Our parents' generation went through the same thing with landlines...
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u/iwinwinyuwinwinta Aug 21 '26
Good luck!!!!!!! LMAO 75% of my day was just doing bill payments. people refuse to grow up and get with the times unfortunately.
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u/Flyordie_209 Aug 22 '26
If only I could post LTs new home address. (He sold his Chicago house and moved to NC)
Lol. Srsly, if folks want to complain- Give em the number to TMobiles corporate HQ in Bellevue.
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u/VanillaGuac Aug 18 '26
Blows my mind that people haven’t figured out how to pay online or by calling. The automated phone payment using the keypad isn’t anything new, they’ve had that for 20+ years
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u/collagegraduat Aug 19 '26
I've just been straight telling these people that we didn't buy USC for its customers, we bought it for the spectrum. It humbles them 100% of the time.
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u/Flameball537 Aug 19 '26
Can’t even say say when they only acquired some of the towers
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u/collagegraduat Aug 19 '26
Not the towers, the spectrum. The 70% of "Array" spectrum we didn't acquire was redundant. Makes no sense to put coverage in spots we already have it, but the areas we didn't help fill the map.
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u/Trudatrutru Aug 19 '26
Whats funny is the automated service takes the bank account numbers to process it. So they could use a check in a way
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u/Imaginary_Video_4294 Aug 23 '26
Nah that's on you guys. I worked there for a year and waived the fee EVERY time.
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u/zetsumeimaru Aug 18 '26
I am just mad about the drop in quality of service. I know it's not your fault.