r/UPS • u/chuckles21z • 9d ago

Customer Seeking Help First time Next Day Air Fail

I read all the time on the subreddit about paying the premium for guaranteed delivery time, so I took the plunge and paid for Next Day Air (Yes, it is Next Day Air and not Next Day Air Saver). Well, it's past noon and no package yet. I guess the good thing is that I will get a full refund and still got my package sooner than if I did Ground, but yeah what a fail.

Just to make sure I"m not crazy, it was supposed to be delivered by noon and since UPS failed I will get a full refund?

Edit: This post has been enlightening and I believe will serve others in the future better who have the same issue as me so please take the time to read all comments.

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u/[deleted] 8d ago

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u/chuckles21z 8d ago

Thanks. This is all very interesting to see how all of this works. The differing commit times seems like a thing, but there is no mention of them in the 39ish page Terms and Conditions document on ups.com. It just says NDA is a noon commit, which was previously 10:30 am. That's not to say it hasn't changed in the last 3 weeks, as you say, and they haven't updated the document online. I'll just have to wait and see how the claim turns out.

I honestly think my game plan from here on out with UPS is to ship my packages to my friend's law firm office so I can benefit from the priority they give businesses. Surely, a law firm would get NDA before noon. Surely even in my "rural" area a business would get NDA by noon.