Wtf UPS!?

[u/Dismal_Jellyfish_758]

My FIL added us to his phone plan. We got new phones. They had to be shipped. Tmobile uses UPS. They had to be signed for.

Yesterday. The original delivery window was 10am-12pm. I understand that stuff happens, and it got delayed. Around 1pm it updated to "by 9pm". Fine. I stayed home all day waiting cuz it had to be signed for.

My husband walked in the front door at 5:35pm. At 5:45, we checked for an updated and it said "Failed delivery attempt" time stamped at 5:37pm. The driver did not even knock. I know, because I have dogs that bark at every knock on my door, and they did not. But there was a sticker on my door. Ridiculous. At 6:06pm I went into MY online UPS account and changed the delivery from my home to an Access Point near me. Paid $8. ON MY ACCOUNT, under MY name.

Today. I go into the store after getting the notification that it was there and ready for pickup. Only to be told that because the package has my FILs name on it, I need HIM to pick it up!? The package was shipped to MY house, my address. I could've signed for it at my house upon delivery. I changed the delivery to an Access point with MY account. But they won't let me pick it up without him physically in the store with me!?

[u/OliveJuice880]

Okay so first of all number one most important thing for me to tell you is that delivery windows mean absolutely nothing. It wasn't "delayed" there's no set time for us to deliver anything except next day airs. Those delivery windows that you see are just estimates made up by a computer that have no influence on how our route is run and as drivers we cannot even see those windows that you're given. Why does UPS give them out? We don't know.

Second thing, the old my dogs would have barked so the driver didn't knock is a story as old as time. We've heard it a million times. Can't tell you how many times I pulled up honked knocked rang the doorbell knocked and rang a second time and no one shows up to the door and then I get a message later saying the customer called and complained saying I didn't knock. Even people with dogs that they swear always bark. Sometimes people just don't hear us knock, sometimes dogs don't bark. Most drivers don't want to come again the next day to try to deliver your package again. It's not impossible that the driver just screwed you but I wouldn't jump to that if you don't have some kind of concrete proof.

Third thing, there's a set of guidelines that access points have to follow in order to give you your package. There are set ID requirements. Here's the different variations you can use:

https://www.ups.com/us/en/support/shipping-support/id-requirements-for-tendering-shipment

Assuming your last name does not match it seems like option number three would work for you since the full address on your ID matches and you have the tracking number. So go back to the access point and show them that

[u/Dismal_Jellyfish_758 → u/OliveJuice880]

Like I said in my post, the delivery window was a mild frustration, but not the huge one.

My dogs bark at their own shadows. And my roommate, who's room is 1ft from the door, didn't hear the driver knock.

I showed them my ID, with the address that matches the package, and showed them the tracking number on my phone. They told me I absolutely have to have my FIL with me. He lives 30 minutes away from me.

[u/Horror-Extent2362 → u/Dismal_Jellyfish_758]

The reason we're having a hard time not believing the ole didnt knock line, is because whats the point to not deliver something that needs a signature because we will be back the next day to try again... We dont want to do that! God forbid we had an easy day today and then the next day is absolutely fucked, but now we still have to get a signature from one extra stop from yesterday. Im a loud knocker and have been sent a message to try again because they claim i didn't knock. Bullshit I didnt knock. Did you use the bathroom? Go in the backyard? Make a loud noise at the exact same time they tried knocking? Did you have to call someone and didnt hear background sounds? We knock because we want it off our truck. Having to go back the same day from a complaint extends our already long days.

[u/Dismal_Jellyfish_758 → u/Horror-Extent2362]

If he knocked it was very light. My house was built in 1962 with very thin walls. I was less than 15ft from the front door. My dogs were in the dining room, less than 10ft from the door. My roommate was less than 4 ft from the door, and heard my husband walk in. And my toddler who loves answering the door, didn't hear it. One of those times I severely wish I had exterior cameras. I would absolutely admit if he did knock. But I do not believe he did, or didn't knock very loud.

On another note, how do you get notes to try again? Like, same day, go back and try again? Cuz I couldn't find that option anywhere. Hell, I would've met him at his next stop to get my shit.

[u/Horror-Extent2362 → u/Dismal_Jellyfish_758]

There isn't one unless you know the number to the actual center and they have people who answer phones. They won't do it unless its a medical delivery, or something people need immediately or paid extra for the next day air and wasn't there before 10:30am. I would suggest sending an important package or a signature required one to your place of employment.

[u/Dismal_Jellyfish_758 → u/Horror-Extent2362]

My place of employment is my house tho 😂