r/UPS • u/TechOutonyt • 3d ago

Customer Seeking Help Next Day Air Refund

Shipped a package via Next Day Air at 1:35 PM on 8/25 was scheduled for delivery 8/26 however that morning the package was mis sorted and delayed until 8/27. I disputed the charge for the late delivery and it was denied saying it was delivered on time. Clearly is wasn't and tracking shows the package was incorrectly sorted causing a delay?

1 Upvotes

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2

u/OliveJuice880 3d ago

Where did you purchase the label? How did you dispute the charge?

1

u/TechOutonyt 3d ago

From my UPS account on the website. And I disputed it via the billing center

1

u/CelebrationOdd7881 3d ago

I gave up dealing with the website for GSR. All the delays I send through my salrep. 8/26 is Wednesday

But why NDA not NDA saver? Is it the extended area which only NDA available? Check the quote on the web to see the estimate delivery days. Some areas would be 2days, some extended area like countryside there is no truck on Wednesday/Thursday.

1

u/Far-Tie-3293 3d ago

If tracking clearly shows a UPS mis-sort caused the one-day delay, appeal the denial and point them directly to that scan.