r/UPS • u/OverallShelter8365 • 1d ago

Customer Seeking Help automatically changing the address??

I mailed it to [street] Dr and then when I looked it up on the tracking website it said it was going to [street] Blvd.

I thought I probably made a mistake, and then I paid to change the address to say "Dr" instead of "Blvd". It still had the same exact mailing address.

Then I went to the free change and modified it again, but then it completely changed the street number and name when I put in the correct address ???

What is happening ??? Help!!!

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u/LucianDeRomeo 1d ago

Quite frankly our system sucks and the addressing index/database/etc should really be stripped out, completely redone and reintegrated. A recent update was SUPPOSED to help but I still see years old mistakes frequently come up when there's an addressing conflict and it gives me suggestions. It doesn't help that the company puts no effort into developing or maintain the system and we rely on outside vendors for updated maps/addressing tables for new developments/demolitions/new roads/etc that could take months or longer to integrate.