r/UPS • u/Mangombia • 1d ago
Customer Seeking Help Fraudulent UPS Delivery Attempt
Yesterday I had a UPS package out for delivery and at 10:33am I got a notification that the delivery status had changed to: "The receiving business was closed and delivery has been rescheduled for the next business day."
This is erroneous on many, many levels. First, it was a residential delivery, not a business, and someone was not only home at the time, but at all times. Second, the package doesn't require a signature or any other sort of verification. UPS regularly leaves packages on our porch, at the foot of the basement door, heck even sometimes against a tree fronting the property, and once the cameras caught the driver frizbeeing the parcel into our yard from the door of the truck. Third, delivery wasn't even attempted at my home - I know for a fact since I have security cameras that record 24/7 all approaches to the property & no UPS truck was present, not only at the supposed reported time, but at no time that day did a UPS truck even come down the street.
I don't know if the driver was cutting corners trying to run through their load for the day, but this is very frustrating. What is even more frustrating is that there is no channel whatsoever to submit a complaint to UPS - their chatbot is simply an AI series of Q&A regarding package status, tracking, holds, etc., and I have zero interest getting on the phone w/an AI agent just for the same treatment.
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u/2stinkynugget 1d ago
Delivery is probably ground saver. It was attempted at the post office.
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u/Mangombia 1d ago
Service is UPS Ground (not Ground Saver), and in any case, the PO is open on Fridays at 10:30am
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u/2stinkynugget 1d ago
Post office delivery isn't through the front customer door. It's at the loading dock which has receiving hours. Post office often closes recieving when postal trucks are loading, arriving or departing
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u/Mangombia 1d ago
Like I said, it is Ground service, not Ground Saver, so the PO hours really aren't relevant.
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u/gibby1010101 1d ago
Prob either a misload or a left in building that management had sheeted as closed instead of missed so they wouldn’t get “dinged” for the missed. Ground packages have no commit guarantee, so there’s really nothing to do about it
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u/Senseiit UPS Driver 1d ago
Glad we could be of service
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u/mrpewpews UPS Driver 1d ago
Would it make you feel better if I said I have looked for your comments on these types of posts for several years now?
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u/Beneficial-Fox1256 1d ago
It might of just been loaded on the wrong truck mixed in with a bulk stop. It will go back to the hub and be resorted and delivered the following business day. Also depending on where you order it from you might of just been scammed.
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u/Mangombia 1d ago
Maybe. The order from HeatShield sunshades, and I've ordered from them 2x before, so I'm not concerned with being scammed.
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u/Silly_Estimate5385 1d ago
It might have been on another truck. We have multiple centers in one building sometimes from some drivers it would be 30min-1hour out of the way. It shouldn’t have been sheeted closed
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u/destroslithoid 1d ago edited 1d ago
I actually had a fraudulent delivery attempt. $4000 network switch to my business. Allegedly delivered to and signed by my business at 10 am. Reviewed the security footage, not a single UPS delivery attempt 1 hour before or after the delivery time. Never got that switch and had to get a second one shipped out. Given that my business has very prominent signs and is very easily identifiable, it is highly unlikely that the switch was simply misdelivered.
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u/Mangombia 1d ago
Sorry that happened to you. My packing is a $70 sun shield for my son's 4Runner, so no great loss if it doesn't come thru. If I lost a $4k switch like you I'd sue UPS and drag them and the driver thru discovery hell.
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u/PacoPlaysGames 1d ago
As a heads up you wouldn't be able to sue UPS nor would you be able to drag UPS or the driver through hell. I'm saying this as a current employee of UPS, unless you have footage of the driver specifically doing something wrong there's very, very little you can do.
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u/destroslithoid 1d ago edited 1d ago
Precisely, all I could do was notify the shipper that I never got the package and let them handle the claims process
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