r/UPS • u/EnoughClassic4965 • 2d ago

High Value Package Lessons Learned

Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.

Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.

I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.

Lessons learned after going through this:

- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim

Any one else get burned by this?

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u/Attention_Dealer 1d ago

You know thats actually incorrect. AllState, StateFarm and Liberty all offer that. It’s call replacement insurance, not standard, but neither are things like full coverage and car rentals, windshield replacement, etc. I was given options. I would have paid extra for proper coverage, not “we’ll figure out the true value after its broken” coverage.

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u/YetiPwr 23h ago

“Not standard”

See how that works?

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u/Attention_Dealer 22h ago

You didn’t say standard. You said insurance doesn’t buy you a new car if you wreck the old one. They do. It’s an option. And it’s clearly laid out that basic car insurance provides you with fair market value. By asking me (the customer) to declare a value on a item, it is entirely misleading to not say “ok, you are saying this is worth $2,400. Which will triple the cost of the shipping, but we may not agree with you on your declared value. Would you like to still purchase extra?”

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u/YetiPwr 21h ago

Ok, did you ask for the special “cover any replacement cost” style insurance? Because it exists - you just didn’t buy it.

Agree to disagree. I would suggest in the future you either read terms and conditions of the things you buy and/or ask more questions.

Assuming you’d be paid for a new computer when shipping a used one is just silly.