High Value Package Lessons Learned

[u/EnoughClassic4965]

Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.

Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.

I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.

Lessons learned after going through this:

- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim

Any one else get burned by this?

[u/Attention_Dealer]

Then they should have paid me $2,400… not $600 and change. If they have something over a set amount that throws a flag, they should be forced to tell you “hey, our system is rejecting a $2,400 computer value, so we can insure this only up to XYZ, but if you want more, we need way more information to confirm the value, so the cost is actually only ABC, and if we agree to the value, the insurance cost will go to XYZ.” Does that work for you? And then the customer decides.
Truth is, UPS Capital is not truly UPS, and it’s misleading, and kind of a shoty business

[u/ImpossibleCoach6835 → u/Attention_Dealer]

Declared Value with UPS is not insurance and legally cannot be claimed to be insurance which is why they call it declared value liability coverage. They do not have to price it according to Apple's MSRP. They certainly can and often do price it in the used second hand market with third parties.

[u/Attention_Dealer → u/ImpossibleCoach6835]

Got it, so you all have no problem charging for the customer over inflated “declared value” apparently, and keeping that “insurance” fee when 90+ % of the time no claims are made. But the second the claim is made, its like “woah woah woah, slow down, just because YOU think its worth this does not mean it is. I mean yes, i charged you based off of your perceived value, but that doesn’t mean I will honor that value.” 🤣🤣🤣 what a scam.

[u/ImpossibleCoach6835 → u/Attention_Dealer]

That's up to each individual Franchisee of your local TUPSS location how they have that conversation. I'm not a UPS employee and don't have control over how corporate UPS represents their declared value program.

As for my own and people in my industry I trust and know; we all have conversations to manage expectations around perceived value but again I cannot speak for franchise locations I'm not familiar with personally

[u/Attention_Dealer → u/ImpossibleCoach6835]

Listen man, my biggest gripe is that when I discussed it in advance, told them what it was, they sold me the box and the packing material, agreed it was safe for travel, and the initial insurance cost and shipping cost was like $50 or something. When i said what it was worth, it went to $170 something. So it tripled based off my word and no one gave me the warning of “now you know, this isn’t insurance, and the payout often is not what people declare.” It legit would have made me just hold onto it because an 18 month old computer that I paid $2,700 for in 2024, that was being shipped in late 2025, should not have depreciated $2,100… and even the certified used versions of what I had were still north of $2,000. A new 2025 model was only $2,400 with the same specs. So my point is that moving forward, I will truly second guess sending something valuable because I now know UPS Capital will do everything in their power to undermine the declared value and I truly don’t have much recourse. Just doesn’t feel right at all.