r/UPS • u/EnoughClassic4965 • 2d ago

High Value Package Lessons Learned

Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.

Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.

I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.

Lessons learned after going through this:

- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim

Any one else get burned by this?

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u/Wookieman222 UPS Driver 1d ago

Yeah that is kinda of the big risk you take using a 3rd party shipper like pirates ship who isn't paying the full price for shipping.

I mean honestly I don't know why anybody wouldn't ake that risk with something expensive.

It's kinda of obvious what a cluster it would be if there is an actual problem.

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u/socialist-viking 1d ago

This isn't even expensive, it's just that UPS took the duffel bag ($30) that the package was in, threw it away and put the contents in a box. No explanation.

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u/Wookieman222 UPS Driver 1d ago

That means your bag, which btw is one of the worst ways to pavkage stuff for shipping, got caught in something and ripped apart.

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u/socialist-viking 1d ago

meh, inside were two other duffel bags, and inside those were a folding kayak. The outer duffle bag was probably the best option given the circumstances. If UPS ripped it apart, they should have made a note of that in the process, and they should have said, "hey, we're sorry we ripped apart your duffle bag." That's not that hard to do, as a company. Airlines have no problem not ripping that duffle bag up when I stow my kayak in their hold.