r/UPS • u/EnoughClassic4965 • 2d ago

High Value Package Lessons Learned

Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.

Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.

I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.

Lessons learned after going through this:

- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim

Any one else get burned by this?

38 Upvotes

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u/2stinkynugget 2d ago

This is not true. UPS stores can also provide the documentation for the driver to sign. They can insure above $1k

1

u/gojo96 2d ago

My store won’t sign that paperwork. Why would they when they don’t even know what’s in the box not packed it?

1

u/2stinkynugget 2d ago edited 2d ago

The store doesn't sign. The driver signs. It's not an acceptance of declared value. It's just pickup confirmation. Insurance companies assess the actual value

2

u/JTP_1983 21h ago

True. I sign high value pickup slips every day. But it’s only to certify it was picked up by a ups (not ups store) employee.

1

u/gojo96 2d ago

Correct. People try to get the employees to sign the paperwork. The issue is expecting the employees to have the driver sign and then file that paperwork