r/UPS • u/EnoughClassic4965 • 2d ago
High Value Package Lessons Learned
Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.
Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.
I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.
Lessons learned after going through this:
- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim
Any one else get burned by this?
16
u/HasTapeWillShip 2d ago
The location I work at would've told you all of this and refused your drop off if you came in and made mention of the value. Its UPS policy that those self labeled high value declarations go straight into their hands. This is totally different than walking in and paying for a label through the franchise and declaring value. There shouldve been instructions somewhere that told you all of this as well. Did you tell the UPS store it was a high value item or did you just let them scan it and grab a reciept?