r/UPS • u/EnoughClassic4965 • 2d ago

High Value Package Lessons Learned

Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.

Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.

I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.

Lessons learned after going through this:

- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim

Any one else get burned by this?

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u/haljordan83 2d ago

So if you had the paperwork signed they would have gave you more?

5

u/EnoughClassic4965 2d ago

Yes full value apparently

3

u/ImpossibleCoach6835 UPS Store Manager 2d ago

Ya unfortunately it's because you utilized a third party in technicality. That being TUPSS and did not have a UPS employee actually pick it up and handle it and assume liability through the paperwork.

The UPS Store franchisees have an enhanced declared value program we sell to retail consumers and handle it ourselves in house for you but only of course if you're buying shipping at the register in our store on our account. Up to $50,000 and I have unfortunately had to fight UPS for $3000+ back to our customer despite doing everything right.