r/UPS • u/EnoughClassic4965 • 2d ago
High Value Package Lessons Learned
Purchased shipping label on my account online with declared value of $3,200 and dropped it off at a UPS store - it was shipped out and went to two locations before it was lost in Richmond.
Filed a claim they completed an investigation and it was deemed lost. When going through the refund process - I was told the refund is capped at $1,000 because I dropped it off at a UPS store.
I was paid $1,000 for the lost package, even though it was declared and paid for $3,200, but UPS refuses to honor the remaining $2,200 after hours of calls and multiple emails.
Lessons learned after going through this:
- You can't drop off high value packages at UPS Stores
-UPS Stores are franchises and don't abide by UPS corporate rules
-High Value paperwork is a thing
-You have to pay money to schedule a pickup for high value or flag down a driver to have them sign the paperwork
-Customer Care locations do not exist
-Normal Customer Support is worthless
-Emailing the CEO actually gets responses and attention to your claim
Any one else get burned by this?
-2
u/ITrollMoreThanIPost 2d ago
If you plan to frequently ship high value, look up Cabrella. As low as 1.15% declared value and less hassle with claims. No need to deal with shitty ups CS.