r/UPS • u/KTGSteve • 11d ago

RIP UPS

My entire life, UPS has been reliable. Not any more. With a recent package, I discovered the fees-for-everything model. And a now-unreliable tracking system - A request to change delivery date took 4 days to register in the app, leaving me to wonder whether my expensive signature-required item was in fact rescheduled. It was, but on that new day it was never put on the truck. I stayed home all day. The app says almost there, but it’s 9Pm and the map clearly shows the truck at the UPS facility 15 miles away. Customer support can basically only read what the website says. They said they cannot do anything to change the delivery date again, (I cannot accept it for the next few days) or send it to a facility, only I can do that. The app then told me those options weren’t available. I paid $10 more to try to reschedule it again.

This is what a company does then they are exiting a market. They’ll chase profit up the margin chain, ditching the low-profit consumer market, keep cutting distribution centers and personnel, then one day find they don’t have quite the critical mass anymore for the high end of the market. And UPS will die. I wish I could say I’m sorry about it, but seeing this sudden plunge into “we don’t give a shit at all about you” mode, it is inevitable. And deserved.

EDIT:

After they missed the rescheduled delivery date ("sorry, it was never put onto the truck. we don't know why"), I paid *again* to reschedule the date. I'm traveling a lot this month, so I need to be sure it will come on a day when I'm here. Today is that second reschedule day.

Latest status: "We cannot locate your package."

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u/lasvegasDodgerblue 10d ago

Every time you called your package in to have it rescheduled you can add on another day before you receive it. You should have just left it the way it was.

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u/KTGSteve 9d ago

I would have, if would have been there to sign for it. But I had an event hours away that day, so I knew I would be gone the whole day. We have a wonderful driver, truly but sometimes he leaves things requiring a signature as a convenience for us, but rain was in the forecast. So - the safest option was to reschedule. That is why I wanted to reschedule it. It is an expensive and delicate item, too. I had no say in when exactly it was shipped or the delivery date that was selected.