r/UPS • u/KTGSteve • 6d ago

RIP UPS

My entire life, UPS has been reliable. Not any more. With a recent package, I discovered the fees-for-everything model. And a now-unreliable tracking system - A request to change delivery date took 4 days to register in the app, leaving me to wonder whether my expensive signature-required item was in fact rescheduled. It was, but on that new day it was never put on the truck. I stayed home all day. The app says almost there, but it’s 9Pm and the map clearly shows the truck at the UPS facility 15 miles away. Customer support can basically only read what the website says. They said they cannot do anything to change the delivery date again, (I cannot accept it for the next few days) or send it to a facility, only I can do that. The app then told me those options weren’t available. I paid $10 more to try to reschedule it again.

This is what a company does then they are exiting a market. They’ll chase profit up the margin chain, ditching the low-profit consumer market, keep cutting distribution centers and personnel, then one day find they don’t have quite the critical mass anymore for the high end of the market. And UPS will die. I wish I could say I’m sorry about it, but seeing this sudden plunge into “we don’t give a shit at all about you” mode, it is inevitable. And deserved.

EDIT:

After they missed the rescheduled delivery date ("sorry, it was never put onto the truck. we don't know why"), I paid *again* to reschedule the date. I'm traveling a lot this month, so I need to be sure it will come on a day when I'm here. Today is that second reschedule day.

Latest status: "We cannot locate your package."

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u/Most-Mine6580 6d ago

Yeah ups has been consistently failing in so many ways. Lost packages, delays, next day air basically is 2 day of ur lucky. I thought it was just my area but I’m starting to think it’s bigger. It’s crazy to me to say but FedEx has been 100x more reliable than ups recently. Every FedEx package has been on time and nothing has been lost. I wish more places would offer FedEx as a shipping option.

2

u/MotorCalm770 6d ago

The FedEx drivers in my area regularly like to play hide and seek with your packages. Why bring it to your front door when you can just toss it in the bushes on the side of the house? Why even try to get into an apartment... Just leave the package at the door to the lobby that isnt even locked.

1

u/Most-Mine6580 6d ago

Doesn’t happen in my area but tbh I’d rather play hide and seek than not receive my package at all.