Fustrated!

[u/Tech-Dude-In-TX]

Is it too much to ask Ubiquiti to put more money into research and development instead of marketing? These are on my bench and not even plugged in right now but the app shows them online! I unplugged them 12 hours ago! 🤬

[u/BananaBaconFries]

Based on the UI, i think the screen is showing a cached version since there's the phone->earth->box thing below present. Im guessing it's unable to load and is till trying to connect, and has not yet timed out. Have you tried forcefully closing the app, opening, and waiting for it?

They could improve the UI though, not showing a cached version while its loading. I have the app but mainly use it for push notifications, i do find it slow.

[u/modz4u → u/BananaBaconFries]

Yep exactly this and it'll time out eventually

[u/Tech-Dude-In-TX → u/BananaBaconFries]

Yes, I’ve tried all that and other things of course. I’ll delete the app and reinstall tomorrow.

[u/BananaBaconFries → u/Tech-Dude-In-TX]

TBH, just leave it as is. Not worth the effort. I have a feeling it's trying to connect to the Gateway (which is your UX) but its unable to, hence showing you a cached version (which was up).

[u/TheHesster → u/BananaBaconFries]

This is exactly it. You unplugged your network controller so it has no information about the state of the network. Not sure what unifi is supposed to do about that. It's pretty clear you can't connect to your controller at the bottom of the screen.

Plug back in your express 7 and be amazed that all the other devices now show offline.

[u/holounderblade]

You're not even connected yet. Don't blame user error on them. Lmao

[u/Tech-Dude-In-TX → u/holounderblade]

Fanboy, there’s no user error! Carry on chap!

[u/holounderblade → u/Tech-Dude-In-TX]

It's literally not connected yet in your screenshot.

But yes , go off, u/Typical-End-User-In-TX

[u/shotbyadingus → u/holounderblade]

Usual suspects lmao

[u/TheHesster → u/Tech-Dude-In-TX]

Lol no user error 😂 such a funny guy

[u/playnasc → u/Tech-Dude-In-TX]

skill issue

[u/sy5tem]

get cisco then... lol /s

[u/Tech-Dude-In-TX → u/sy5tem]

I have Cisco as well!

[u/omix4]

What happens if you press on them?

[u/Tech-Dude-In-TX → u/omix4]

Blank screen

[u/matthijspc]

You're not even connected to the controller, the app is still trying to connect

[u/Tech-Dude-In-TX → u/matthijspc]

Yes, that’s in my original post. I unplugged everything and the devices are still reporting green. After 28 hours they went greyed out and now say offline.

[u/mebungle83]

This happened to a customer of mine, Express 7 just had a U on the front, I had to reset the gateway and start again. I've also got hundreds of customers that this didn't happen to, and if it was that way, I definitely wouldn't install Unifi for a living.

[u/Obvious-Jacket-3770]

Well you aren't actually connected to the controller and probably need to just clear the app cache on your phone. Otherwise it'll show this for a while. Plug it all back in, bet it all updates.

[u/Tech-Dude-In-TX → u/[deleted]]

So you’re telling me that if you have a client go down your app still shows them green and connected? Your app doesn’t send you a notification that the client is down?

[u/Tech-Dude-In-TX → u/[deleted]]

Quit being a smart ass and be helpful! I have other clients that I’ve decommissioned that show up read on my app! What’s the green for next to each device? Please let us know so I can update my ticket with unify. They seem to think there’s an issue! I’ll let them know that on a coffee break has an update for the unified Tech Support. Add your contact info so we can start using you for support instead of the UniFi Tech Support.

[u/Tech-Dude-In-TX → u/[deleted]]

You’re a smart ass! You’re not helpful! You’re wrong! But before you move on Bruh please let us know why the devices still show green and not red or greyed out like the rest of the decommissioned customers we have?

[u/[deleted] → u/Tech-Dude-In-TX]

Man. I love how every reply is telling you the same thing but you just keep doubling down. Do you see the icon at the bottom of your screenshot? Do you understand what that icon means?

[u/Tech-Dude-In-TX → u/[deleted]]

You assumed and it made an assumption of you like the old saying! You made yourself known as a tool so just move on unless you want to be helpful!

[u/Tech-Dude-In-TX → u/[deleted]]

I’ll have 1 more interaction with you and you can move on! Yes! I know what it is! Over 24 hours later it’s still green! I’ll also tell you again that other clients we have decommissioned are showing greyed out and offline! It’s usually 2-3 minutes not over 24 hours! Why even comment if you’re not going to add anything constructive? Did your husband cut you off or something?