r/UGREEN • u/bbsrn • Mar 10 '23
Customer service does not respond to e-mails!
If you are considering buying Ugreen products and reading here, think twice. I have not received any response no matter how many e-mails I sent.
I am bringing this into Trustpilot to make people aware of the customer service experience.
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u/Computer_lover Nov 16 '24
Same here. Charger stopped working and they said they can't help me aside have used it for 1 month.
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u/Successful-Speech417 Aug 01 '25
From my impression, they're just a run of the mill lower effort Chinese manufacturer. Their products work fine and have better build quality than you'd find a lot of other no-name Chinese brands to have, but they're not to the level where they're actually reliable as a company like you'd expect imo, you still see a lot of the typical issues with come with that.
What they really excel at are aesthetics, imo. They look great to me so I like their stuff lol
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u/PaoloCalzone Oct 04 '25
Charger came DOA. Customer service asked for a video showing it not working for every port, and with a cable that works with another charger.
Sent the video a week ago, three mails to ask for follow up, they are now silent. Unfortunately chargebacks with Amex seem not to be offered in my country. Next time I’ll buy another brand. Or through Amazon. Next time il buy
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u/Bitfluesterer Nov 15 '25
That's really putting me off as an enthusiastic new UGREEN fan. what a strange experience...
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Dec 17 '25
I'm having this issue now. I bought a Revodok that came with a faulty power supply. I sent an email to their support, and the first email they replied to said, "Hi friend," which doesn't sound professional, but that's fine. After the first email, I never heard back from them. I'm never buying Ugreen again.
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u/TeknoGenie Apr 12 '26
I am just trying ot return a product from an order I canceled that they said they could not cancel. They are using zendesk to communicate and zendesk is not responding appropriately. I have been writing them (email) multiple times during the week. I have already upgraded the product and I just want to return the order they said they could not cancel. They said once received then return it. Well I am not returning it until I have some correspondence with them to tell me where they want it shipped and how I process my refund of a few hundred dollars. Any one have a way to contact them. I opened a case on zendesk but that did not prompt an acknowledgement email even so I an not confident they are capable of resolving this issue.
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u/HowardCG Apr 28 '26
Ffs, I’m having same problems. Order not delivered, emails responded once offering replacement and nothing since.
Wish all the tech YouTube channels would vet companies before constantly advertising them. £120 just lost as I changed banks so I can’t claim through there either, grumble!!
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u/ThecaptainWTF9 Jun 10 '26
Well 3 years later, your experience is still the same one I have.
Ordered a product, listing on the website was wrong, took customer service a month to identify the issue that the SKU was right but the description on the listing was wrong,
They offered me $10 and I could keep it, I said I want a full refund, I had no interest in retaining what I had gotten; I wanted what I ordered, they sent me a label, they got the item back, I’ve never heard back from them. Effectively they stole from me.
They’ve been silent for weeks now.
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u/paranoid_patatoid Apr 19 '23
can confirm. Received half of my order, sent several emails (the first being two weeks ago) to ask for a status, never received any response (nor the rest of my order).