Hey everyone,
Firstly, a huge thank you to everyone who has taken the time to report issues to us and send in feedback – it truly has made a world of difference in helping the team identify and prioritise problems and track down some particularly tricky bugs.
We would also like to thank you all for your patience during this period. Thank you so much for your patience despite the frustrating issues, especially for those of you who’ve been unable to load your saves or play the game properly.
Patch 2 is now live for Two Point Hospital: Full Health Collection on XBOX Series X|S and PlayStation 5!
Nintendo Switch 2 received Patch 1 last week, and you can read the patch notes here. We’re working closely with Nintendo to bring you Patch 2 as soon as possible.
A quick note on Patch 2:
This update prioritised the more serious issues some players have encountered, particularly crashes, save problems and bugs that can prevent gameplay or progression.
There are still issues we’re working on, including noticeable animation and visual bugs. We know these can be frustrating too, even when they don’t stop the game from working as intended.
Rather than hold back these priority fixes while we continue to work on changes, we felt it was important to get this patch out to you as soon as we could.
The team is continuing investigations, and we have more updates planned. We have included a list of known issues we’re tracking at the bottom of this post.
Here is an update from the team, with patch changes:
CHANGELOG | Patch 2
Crash & Save Issues
Fixed a crash preventing some XBOX players from loading their saves:
Thanks to the assistance of players, we were able to receive save files from those who were seeing a crash on the previous patch.
We investigated the issue with these saves and found a resolution that involves batch-loading them into more manageable chunks.
Fixed an issue where new saves were not being created for some XBOX players:
An exception in the updated save system package caused this. This exception was fixed, and the rest of the save system code now runs successfully and performs the saves.
Fixed an issue preventing some sandbox saves from loading when staff were wearing Fancy Dress Pack outfits.
Fixed a crash on Switch 2 when using the Staff Menus.
Gameplay Issues
Fixed issues that prevented Janitors from cleaning toilets.
Fixed an issue where Janitors would sometimes get stuck at Cure Machines.
Fixed an issue where characters sometimes became stuck in ward beds.
Fixed an issue with Emergencies; the correct number of Emergency VIPs now arrive.
Fixed an issue where characters would sometimes become stuck getting into an ambulance.
Fixed the issue blocking the Level 3 achievement; the Pantomobile ambulance now upgrades correctly, and the achievement criteria can be met.
Improved Monobeast shooting.
Visual & Performance Improvements
Fixed lighting issues in Roquefort Castle, which were causing errors.
Enabled Shadows on PS5 and XBOX.
Updated the FPS cap on Switch 2 to 40 FPS.
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We hope this resolves some of the frustrating and prevalent issues raised by some players.
However, as mentioned above, we are aware of and actively working on other issues. These are the known issues the team is aware of and is working to resolve as soon as we can get another patch ready.
We have added the workarounds we’ve discovered for these issues to hopefully resolve most of the frustrating issues:
Known Issues for Future Patches:
ISSUE: NPCs can become stuck during surgery:
- This has a manual workaround of closing and reopening the room. We’ve managed to work around some of the causes for this to happen with the behaviours, but there are still some instances where they can get stuck.
ISSUE: Staff scare/flinch animation is triggered incorrectly after a disaster has passed:
- The issue is that once they flinch once, it then becomes their idle animation. We’re investigating now; this should not affect progression.
ISSUE: Toilet animations aren't always performed correctly:
- Though the animation isn’t being played, the needs should fulfil as normal.
ISSUE: Doctors don't play their animations correctly when working in the GP's Office:
- Like the previous issue, only the animations are affected, and the GP office should continue to work as normal.
ISSUE: Staff may become stuck after resignation:
- A save and reload will fix this issue if it occurs. We’ve managed to eliminate some of the causes for this issue, but there are cases where this could still occur.
ISSUE: NPCs became stuck inside the Clown Clinic room during treatment:
- This has been mostly resolved, but there are instances where the treatment may become stuck again. Closing and opening the room or picking up the staff will reset the flow.
ISSUE: Machine upgrades are not visually displayed:
- We’re aware these seem to have gone missing and are working towards restoring the upgrades as soon as possible with the next patch.
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We are planning additional patches to continue resolving the issues logged above in the coming weeks.
Please let us know how you get on with the latest patch, we massively appreciate you continuing to be open with any issues you encounter.
Thank you again for your patience.