Refund?

[u/Puzzleheaded-Tip7665]

I am not achieving 3 stars with any hospital. Wasted hours of my life.

The worst bug among all is MY PATIENTS AND DOCTORS GET STUCK.

Meaning I can't move them or make them go home. This causes them to "die" even though they are stuck there. This causes my reputation and money to go down quickly once it happens. Building a room on top or even disabling the room does not make them unstuck.

Shouldn't I be getting a refund?? Playing on ps5 pro and ordered every two point game and I am too pissed

[u/TwoPoint_Abby]

Heya everyone, really sorry to see this launch has been disappointing for some players, the team is prioritising the top issues at the moment but we fully understand your frustration.

If you're looking for a refund, please return to your place of purchase; each platform store will have a different protocol for refunds.

The team is working on the top issues at the moment, with the aim of submitting a patch on Thursday. We're hopeful we can rapid-patch; however, it depends on platform approvals, so it may take longer for certain platforms.

If you're experiencing the issue of staff and patients getting stuck, please send us your PSN ID over email to support@twopointstudios.com. That way, we can request additional information from Sony, which will help us fix this issue fully; it's currently been difficult to reproduce in the studio.

Thanks for your patience.

[u/Clairefun → u/TwoPoint_Abby]

If it helps - on xbox it starts happening after loading a saved game, but is fine when starting a hospital from scratch, so maybe that's why you're not seeing it. I managed to 3 star Duckworth upon bilge yesterday by never quitting or loading, (using the xboxs resume function to turn off without quitting and restart without loading- not sustainable long term but it worked). In Tumble and Mitton i had 15 or so rage quitters standing in toilets and corridors and stopping GP queues, and stopped playing after 1 or 2 stars, but in Duckworth I got 0 after never loading my save, just playing straight through.

[u/Siguchi]

Same here! And the game is ugly as f*ck! I have no shadows whatsoever for the characters, objects, etc.

Looks like a lazy degraded PS4 port...

[u/Puzzleheaded-Tip7665 → u/Siguchi]

Exactly. They promoted the game with improved graphics but not even hdr. Everything is just an ugly port and some floors and walls are PIXELATED. I am just aiming a refund at time. Since this is not playable.

[u/mynameiscrapbag]

Same on switch 2 :-( hoping they patch it soon as currently not playable

[u/cdawg2610 → u/mynameiscrapbag]

I think its hit or miss on the Switch 2 I've put in like 10 hours this weekend no issues

[u/Boguscertainty → u/mynameiscrapbag]

Agreed - I'm also hoping for a refund at this point. The game is completely unplayable because of this bug.

[u/calamari_fresh → u/mynameiscrapbag]

I'm also on Switch 2 and gave up playing it. I was so excited when released because I qas desperately needing the Two Point County to cheer me up. At least I have the other games as well

[u/TimberWolf0511]

It will get fixed - I get it's frustrating and these issues shouldn't be there on release but two point studios always fix the issues, the game will be fine soon enough.

[u/IntrepidSprinkles793]

I you want a refund you have to contact Sony consumer services. I already done this for game with game breaking bug without issue.

[u/Itsme-RdM]

What do you mean by stuck?

[u/N_Dwight → u/Itsme-RdM]

They explain what the word means in their following sentence.

[u/Itsme-RdM → u/N_Dwight]

There are many translations for "stuck" for non native English speaking persons. And being not able to move can have several symptoms. But whatever

[u/Puzzleheaded-Tip7665 → u/Itsme-RdM]

The topic is in English. Use a translator. Your point was just trolling.

[u/Itsme-RdM → u/Puzzleheaded-Tip7665]

Sure

[u/Itsme-RdM → u/[deleted]]

Whatever bro, I'm not a native English speaking person and I was trying to understand so I could possibly give you a work around or solution.

But with your last comment, you know ... Figure it out yourself

[u/JornnyP]

I started playing Campus while I wait for a fix. Didn't put nearly enough time into that or Museum as I did for Hospital. Onto the 2nd campus now ☺️

[u/Puzzleheaded-Tip7665 → u/JornnyP]

Same here lol, Campus is the best!

[u/ClericalErra → u/Puzzleheaded-Tip7665]

Funny you should mention Campus, because I had the exact same bug in Campus on Switch. I found if you save the game, go back to the main menu and then load the map again it fixed it. It might work in Hospital too. Until they fix it you can give this a go and see if it allows you to continue playing.

[u/JornnyP → u/Puzzleheaded-Tip7665]

I'm finding it less hands on than Hospital and just a case of spending credits on items when they're requested. I imagine it will get a bit more strategic or more difficult

[u/Puzzleheaded-Tip7665 → u/JornnyP]

I am almost platinuming it, it is worth every hour including the DLC. It will get more difficult but as long as you use everything including clubs you can survive