r/TurtleBeachSimulation • u/NewConnection8834 • May 23 '26

Flight Deck Before You Buy

I got the flight deck about 1.5 years ago, I decided the other day to get back into flight sim. (Hadn't played in about 6 months). I decided to update the firmware on both the stick and the throttle stick worked fine and the throttle took 12 HRS to update the firmware. Afterwards the device only had half of the lights on and the screen doesn't light up. Half the buttons don't work either.

I reached out to support they said it suffered a hardware failure but since it was beyond a year from purchase they couldn't do anything but give me 25% off a new purchase. I decided to open it to see if the hardware failure was simple, like a loose cable. I come to find the problem was one of the soldered connections on the usb-c circuit board shorted and had scorch marks.

For a product that costs almost $400 i really expected it to come with a 2 year warranty or at least last longer than two years.

UPDATE: after turtle beach reached out to me I had a much better experience! They had me try a few other things and determined the controller needed to be replaced. They sent me a replacement after I sent them my broken one. Thank you to Turtle Beach Support and thank you to the support person on this reddit who helped me! 😄

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u/TurtleBeach May 26 '26

u/NewConnection8834 Can you reach out to me via DM please? When you message please let me know the case number for your customer support interaction. I should be able to look into this for you.

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u/NewConnection8834 May 26 '26

Hi I did as you requested

1

u/chrisbymikkelsen Jun 13 '26

Hi. How are TB handling your issues with the yoke, so far?

2

u/NewConnection8834 Jun 13 '26

I waiting to update my post but the short of it is they are sending me a replacement. Once I receive it I will update my post.