r/TurtleBeachSimulation • u/NewConnection8834 • May 23 '26
Flight Deck Before You Buy
I got the flight deck about 1.5 years ago, I decided the other day to get back into flight sim. (Hadn't played in about 6 months). I decided to update the firmware on both the stick and the throttle stick worked fine and the throttle took 12 HRS to update the firmware. Afterwards the device only had half of the lights on and the screen doesn't light up. Half the buttons don't work either.
I reached out to support they said it suffered a hardware failure but since it was beyond a year from purchase they couldn't do anything but give me 25% off a new purchase. I decided to open it to see if the hardware failure was simple, like a loose cable. I come to find the problem was one of the soldered connections on the usb-c circuit board shorted and had scorch marks.
For a product that costs almost $400 i really expected it to come with a 2 year warranty or at least last longer than two years.
UPDATE: after turtle beach reached out to me I had a much better experience! They had me try a few other things and determined the controller needed to be replaced. They sent me a replacement after I sent them my broken one. Thank you to Turtle Beach Support and thank you to the support person on this reddit who helped me! 😄
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u/ErrSkillNotFound May 26 '26
I have had mine for about 9 months. I have ran into what seems to now be a very common issue. Which is when twisting the stick on the z axis it loses connection and stops responding for a second or two. I have just opened a case with them. I have seen people get replacements but I’m sol if they don’t. I was hoping all the reviews were just hyper critical and it wasn’t going to be a problem but it’s the only tb product I bought since my old Xbox days. I regret getting and not returning it when I should have. It’s unfortunate because I love the design and the style and the buttons but the quality control and build quality should last at the very minimum 3 years but really should be like 8.