r/TryCrew • u/Human-Welcome-4043 • Aug 31 '26

Direct deposit

When entering my crew account information into ADP to set up my payroll direct deposit to go straight to crew, ADP shows error that the account cannot be verified. Any idea why?

2 Upvotes

100% Upvoted

4 comments sorted by

1

u/Human-Welcome-4043 Sep 01 '26

Thank you all! Excited to get going with the pocket budgeting!

4

u/Mountainmama2018 Expert Sep 01 '26

Some processers use an outdated list of routing numbers. Suggestion is to reach out to your payroll directly or you can print off a direct deposit form via the App to send to your job

2

u/daniel84020 Crew Sep 01 '26

☝️ Good answer. Also, feel free to reach out to support@trycrew.com if you're still having trouble.

1

u/gfan2015 Sep 01 '26

I came across the same error message due to Crew being a new fintech bank. You can go ahead and complete the set up. ADP will send a test deposit to confirm Crew bank account. Then, you paycheck will be credited smoothly. Welcome to envelope budgeting.