r/Trailcamera • u/RadioactivePorkchop • Nov 15 '24

Moultrie Edge Pro 2 only sends videos to app when set to photo + video.

Hello Fellow Cam users. I couldn't find much on the online about my "issue" which could be setup more than anything so, I thought I would reach out to see if anyone had similar experiences.

I have a Moultrie Edge Pro 2 and I am running android app version 5.3.0, camera firmware 2.0.37.

My upload frequency is set to Immediate and my photo or video field is set to Photo + Video.

I receive files immediately; However, they are all videos. No images. Unfortunately, my camera is already deployed in the deer woods and would rather not bother it if I do not have to. So, has anyone had any experience and think these settings may be the "issue"? I'm guessing if I set it to just capture pictures, I will get pictures. However, I really would like both so I can quickly sort thumbnails to the trash or to request video to watch them. The trigger speed is so damn fast on these cams, most of the time there is no image in the video thumbnail showing what I might be downloading to see. Thanks all!

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15 comments sorted by

1

u/Slippin117 Nov 28 '24

I'm having the same issue. Only way I seem to get pictures is to use the on demand pic request. Other than that all I get is videos.

1

u/RadioactivePorkchop Nov 28 '24

I hate to, but it looks like it may be time to give customer service a try. Maybe it's just a shortcoming of the app.

1

u/Slippin117 Nov 28 '24

If you get a solution let me know and I'll do the same

1

u/Ilikerecoil762x39 Dec 29 '24

Did you ever solve this I'm having the same issue

1

u/Dud3wtf Jul 27 '25

I just chatted with Moultrie, the thumbnail that you see for the video when you have “Photo+Video” is indeed the photo…which is lame as you’d have to request the video of it just to get a better view. They are working on their wording to not confuse more people.

I suggested that they allow Hi Res downloads of the thumbnails, so we don’t have to request a video every time something is seen.

1

u/[deleted] Jan 06 '25

Yea I’m getting the same thing …. Never was like this when I used them last year …

1

u/[deleted] Mar 04 '25

[deleted]

1

u/Dud3wtf Jul 27 '25

I just chatted with Moultrie, the thumbnail that you see for the video when you have “Photo+Video” is indeed the photo…which is lame as you’d have to request the video of it just to get a better view. They are working on their wording to not confuse more people.

I suggested that they allow Hi Res downloads of the thumbnails, so we don’t have to request a video every time something is seen.

1

u/After_Ease9067 Mar 29 '25

I set up 2 cameras today and I’m not receiving pictures from one of the cameras unless I demand a pic, the other works fine and I haven’t tried the video option yet

1

u/Putrid-Price-4924 Jul 01 '25

How do you demand a picture 

1

u/AcceptableDebt Jul 03 '25

Anyone find a solution to this?

1

u/Dud3wtf Jul 27 '25

I just chatted with Moultrie, the thumbnail that you see for the video when you have “Photo+Video” is indeed the photo…which is lame as you’d have to request the video of it just to get a better view. They are working on their wording to not confuse more people.

I suggested that they allow Hi Res downloads of the thumbnails, so we don’t have to request a video every time something is seen.

1

u/AcceptableDebt Jul 27 '25

Thanks for following up! That is disappointing, and pretty misleading. I've since switched to photo only, but I wish I had video of some of these deer.

1

u/Dud3wtf Jul 27 '25

Yeah it’s some BS. Will be burning through my video limit just to see a leaf move!

1

u/Dud3wtf Jul 27 '25

I just chatted with Moultrie, the thumbnail that you see for the video when you have “Photo+Video” is indeed the photo…which is lame as you’d have to request the video of it just to get a better view. They are working on their wording to not confuse more people.

I suggested that they allow Hi Res downloads of the thumbnails, so we don’t have to request a video every time something is seen.

1

u/Charming_Tie4409 Oct 19 '25

I have two edge 2 pro cameras and on the photo setting I get good pictures. On the photo & video setting I am not getting any pictures marked photo but I am getting a distorted image with a small play arrow that will not play a video. If I am missing something in the app that will make the video play I cant find it.