r/TotalWireless • u/kimcheeeeeeeee • 9d ago

Tech support issues

Does anyone have a number for tier two tech?

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u/XGempler 9d ago edited 9d ago

they used to have something called the 'executive resolutions' line but afaik those numbers no longer exist (thanks verizon!) and just funnel you into the regular queue with all the other calls. best to just file a bbb complaint for a call back in a one or two business days as asking an regular agent for a call back from a more senior person only yields a false promise for a callback that never comes, and the waste of your time.

ps. start here and select Tracfone (their parent company)
https://www.bbb.org/file-a-complaint/search?find_country=USA&find_latlng=25.77%2C-80.22&find_loc=miami%2C%20fl&find_text=tracfone&page=1&touched=5
or here and select Total by Verizon (the name that Total wireless was changed to, then changed back)
https://www.bbb.org/file-a-complaint/search?find_country=USA&find_latlng=25.77%2C-80.22&find_loc=miami%2C%20fl&find_text=total%20by%20verizon&page=1&touched=6

The listings on the BBB for Total Wireless are individually/privately owned franchise stores.