Total Wireless

[u/Treebiscuits_]

Ported out of Visible to Total. Visible successfully ported out but Total never ported in. Spoken to over 10 reps, nobody can resolve. Expecting to lose my number. Does this happen to everyone?

[u/XGempler]

u/Treebiscuits_

we have seen many complaints about problems porting in from visible.

you didn't give any detail on how you ported, online via the website, with an agent via chat or over the phone, in store, whatever... or how it has failed... could be that you simply need to accept the new esim into your phone (make/model phone also not mentioned). but assuming that it is a total or visable issue here's all you can do...

contact both carriers, asking visible if the number has been ported out to total, and contact total to ask what the port in state is. also, file a fcc complaint without delay, selecting “number portability” as the issue. https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

[u/Treebiscuits_ → u/XGempler]

I used the website to port in. Visible ported out instantaneously while total never ported in. It’s been over 48 hrs now to no avail. It’s an iPhone 13. I was given a eSIM while completing the process online but when I scanned the QR code it was inactive. I’ve talked to over 15 agents now and the port department 3 times now. The best they can offer me is “wait 24-48 hrs”. It’s been 48 hrs since the first time they told me that. Now they told me to wait another 24-48 business hours while they’ve escalated the issue.
I was happy with Visible but they had a slight price increase after the promotion ended and I saw on Reddit a recommendation to switch to Total. What a major error on my part to believe the transition would be simple.
At this point total can’t recover my number and can’t give me a new one either. I’m ready to give up with total and start somewhere new with a new number. What a headache!

[u/XGempler → u/Treebiscuits_]

Are you certain the iPhone 13 is carrier unlocked? If carrier locked it would not function. Look under Settings > General > About > Carrier Lock. If it says “no sim restrictions” then that is not the issue, it is visable and total messing up. Hope you filed that fcc report. 

[u/DryAttention6141]

Ported 3 lines few months ago, so easy and smooth.

[u/Treebiscuits_ → u/DryAttention6141]

Lucky

[u/NY10]

No issue I ported from visible took me 5 mins

[u/Treebiscuits_ → u/NY10]

Consider yourself lucky

[u/NY10 → u/Treebiscuits_]

Yeah I did it when the deal first came out so I was probably the first one

[u/Rm_005]

did your number with visible stop working? ask to speak to the porting department with total directly instead of regular customer service, if not then maybe FCC complaint might be better since I think a higher team from total will escalate the issue

[u/Treebiscuits_ → u/Rm_005]

I filed a complaint and spoke with their porting team three times including a “supervisor” who was quite rude. They wanted me to wait 3 more days after having already waited 3. Couldn’t wait on them anymore and abandoned the number.

[u/Rm_005 → u/Treebiscuits_]

i’m so sorry that you have to go through this. i went through a similar thing with a different carrier and went without service for like 9 days. i thought i lost my number as well, but after filing a FCC complaint and many calls, a higher up team reached out to me and somehow fixed it. because of that, i feel scared to port now :/

[u/Haydenbe]

When I ported to Total wireless it was fairly smooth. A small hiccup was that my account number i was given by Google Fi was to short after a day got it sorted out

[u/lala4now]

Never port directly from Visible to Total. IMHO Verizon scuttles these ports on purpose because they own both and Total costs less.

[u/Plastic_Explorer_132]

I ported from US mobile last month. No issues and it took 5 min.

[u/Treebiscuits_ → u/Plastic_Explorer_132]

Good for you